Field Service Engineer, Delhi

2 weeks ago

Kolkata West Bengal, India Danaher Full time

About the CompanyIn our line of work life isnt a given - its the ultimate goal When life takes an unexpected turn our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care This is our shared purpose at Radiometer and what unites all 4000 of us - no matter our roles or where in the world were located Creating impactful innovations like ours doesnt happen overnight - it requires uncompromising persistency passion and a desire to make a difference Here you can learn grow and chart an uncommonly diverse career Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher Together were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges This position is part of the Service team located in Delhi and will be working remotely in managing the customer base in the region In this role you will have the opportunity to Handle daily service and support of Radiometer s existing customer base and support sales service growth and customer happinessDrive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rateIn this role you will utilize critical thinking to resolve issues within defined procedures and practices As an FSE on our team associate will also provide frontline support by resolving customer s problems and issues through technical expertise and troubleshootingThe essential requirements of the job include Attend breakdown calls in the region and raise request for parts and close transaction under Warranty or Chargeable basisCompleting Installation of equipment s on site completing Preventive Maintenance as per schedule and promotion of Service Contract consumables and IT solutions Also conduct demonstration of products to customers Imparts training to the customerUpdate service report in CRM Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales teamAbility to prioritise workload goals and tasks consistent with the department objectives Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner and work well independentlyEducation SkillsDiploma Engineering in Electronics instrumentation and Bio-Medical Is preferred 3 years of field Service experienceTravel Motor Vehicle Record Physical Environment Requirements Ability to travel 50 travelMust have a valid drivers license with an acceptable driving recordAbility to lift move or carry equipment any other physical requirementsJoin our winning team today Together well accelerate the real-life impact of tomorrows science and technology We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life For more information visit At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes

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