Senior Field Service Engineer

Job Title Senior Field Service Engineer Location Kolkata India Job Type Full-Time Company Name ASP India Private Limited Job Summary We are seeking a skilled Senior Field Service Engineer to join our team in Kolkata The ideal candidate will be responsible for the service repair and installation of products and solutions at customer sites in Kerala and nearby regions This role involves performing electrical and mechanical testing diagnosing system failures and providing cost-effective solutions The role will also handle customer support calls and escalate complex issues when necessary Opportunities for developing new customer service and product agreements may also be part of the role Leadership and Coordination Act as a lead coordinating the work of others and ensuring that team efforts are well-organized and productive Key Responsibilities Service and Repair Conduct on-site service repair and installation of products and IT solutions Perform repair and testing as per maintenance contracts Diagnose system failures and implement the most cost-effective solutions Customer Support Respond to customer support calls within the assigned territory promptly Address and resolve customer issues effectively ensuring high levels of customer satisfaction Develop and maintain positive relationships with customers Technical Support Escalate complex issues to higher-level technical support or quality reporting systems Provide detailed reports and documentation for issues escalated Agreement Development Assist in the development of new customer service and product agreements as needed Calibration and Repair For those assigned to in-house calibration or repair perform these tasks at established company repair sites or service centers Qualifications Education Advanced Diploma Bachelor s degree in Engineering or a related field Experience 10 years of experience in a similar role Skills Strong troubleshooting and diagnostic skills Excellent customer service and communication skills Ability to work independently and manage time effectively Knowledge of IT solutions and products Additional Requirements Willingness to travel within the assigned territory Flexibility to work outside regular business hours if required Company Overview ASP is a leading provider of Sterilization solutions and services committed to delivering high-quality infection prevention solutions and innovative solutions to our clients We value our employees and provide a dynamic work environment that encourages growth and development How to Apply Interested candidates should apply with their resume Fortive Corporation Overview Fortive s essential technology makes the world stronger safer and smarter We accelerate transformation across a broad range of applications including environmental health and safety compliance industrial condition monitoring next-generation product design and healthcare safety solutions We are a global industrial technology innovator with a startup spirit Our forward-looking companies lead the way in software-powered workflow solutions data-driven intelligence AI-powered automation and other disruptive technologies We re a force for progress working alongside our customers and partners to solve challenges on a global scale from workplace safety in the most demanding conditions to groundbreaking sustainability solutions We are a diverse team 17 000 strong united by a dynamic inclusive culture and energized by limitless learning and growth We use the proven Fortive Business System FBS to accelerate our positive impact At Fortive we believe in you We believe in your potential-your ability to learn grow and make a difference At Fortive we believe in us We believe in the power of people working together to solve problems no one could solve alone At Fortive we believe in growth We re honest about what s working and what isn t and we never stop improving and innovating Fortive For you for us for growth About Advanced Sterilization Products ASP is a leading global provider of innovative sterilization and disinfection solutions and a pioneer of low-temperature hydrogen peroxide sterilization technology ASP s mission is to protect patients during their most critical moments We support healthcare facilities in the fight to protect patients against hospital acquired infections which are a leading cause of morbidity and mortality ASP s products which are sold globally include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers We value and encourage diversity and solicit applications from all qualified applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or expression or other characteristics protected by law Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities Individuals who need a reasonable accommodation because of a disability for any part of the employment application process please contact us at applyassistance fortive com Bonus or Equity This position is also eligible for bonus as part of the total compensation package