Desktop Support Specialist

3 weeks ago

Chennai, India Amtex Systems Inc Full time

Job Title: Assistant Manager – Desktop Administration

Role Type: Desktop Support

Industry: BPO – Dial 100 Emergency Helpline

Role Overview:

We are looking for an experienced professional to manage desktop administration and network support for an inbound voice process in a high-demand emergency helpline environment.

Key Responsibilities:

- Troubleshoot hardware, software, and network-related issues
- Conduct remote desktop support and application customization
- Maintain system performance through monitoring and timely updates

Required Skills & Experience:

- Minimum 2 years in desktop support or related role
- Strong analytical, troubleshooting, and communication skills
- Familiar with voice-logging systems and remote support tools
- Diploma/BE/B.Tech in ECE/CS/IT/EEE
- Fluency in English and Tamil
- Willingness to work in 24x7 shift operations
- Administer servers and ensure documentation is up to date
- Manage inventory of hardware/software assets
- Record technical resolutions and provide performance reports

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