Manager/sr. Manager-kam Customer Service

3 days ago

Mumbai, Maharashtra, India PSA BDP Full time

Job Title Manager Sr Manager-KAM Customer Service Education Master s Degree Location Mumbai - Mumbai MH IN Primary Career Level Manager Category Operations Job Type Permanent About PSA BDP PSA BDP a member of the PSA Group is a leading provider of globally integrated and port-centric supply chain transportation and logistics solutions The company is headquartered in Philadelphia PA and employs more than 5 500 people worldwide We are a team that celebrates our unique diversity and close-knit community atmosphere Our core values begin at the very top and span the broad reach of our global community We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization PSA BDP serves over 5 000 customers including some of the world s leading multinational companies within the chemical retail consumer life sciences pharmaceuticals and electric vehicle industrial verticals Should have knowledge of Customs operation and customer Services 15 years Manage relationship of a defined number of customers and prospects Manage SLA with SOP conduct monthly performance reviews with customers Delivers the regional and or country customer budget by maintaining a healthy pipeline good contractual performance and proactive thinking Monitor the Daily Status Reports and to ensure KPI are met and prepare delay analysis matrix of beyond KPI Manage QBR s BPR with customers internal stake holders Ensures that Key Account activities are aligned with global regional sector strategy Work on regional customer initiatives and for implementing global business plan Coordinates with BDM s on customer enquiries account planning business reviews etc Updates BDMs and executive sponsors at regular intervals ensuring they have an awareness of business-critical issues Consults BDMs and Sector Heads on potential solutions and best practice Collects relevant customer information for the RFI RFP RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations SLA s SOP s Achieving Financial Targets by Timely Billing AR collection with DSO DPO Delta Growth in existing customer by targeting products not handled by BDP or any spot opportunities Result oriented professional with extensive experience in Custom Clearance Trade Compliance Keeping updates on latest Circulars Notifications and Trade notice on Customs Exemption Type Exempt Salaried Job Requirements Minimum 15 years of experience in Customer Service and Key Account Management KAM Minimum qualification Graduate degree

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