Customer Service Voice Process

3 weeks ago


Hyderabad, Telangana, India Manning Consulting Full time
Job Description

Responsibilities:

- Handle inbound and outbound customer calls professionally and efficiently.
- Address customer inquiries, resolve complaints, and provide accurate product or service information.
- Maintain a high level of customer satisfaction by providing prompt and effective solutions.
- Follow communication scripts, guidelines, and procedures to ensure service consistency.
- Record and update customer information accurately in CRM systems.
- Escalate unresolved queries to the appropriate department while ensuring timely follow-up.
- Meet performance targets related to call handling, resolution time, and customer feedback scores.
- Maintain compliance with company policies, quality standards, and data protection regulations.

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