
Customer Service
3 weeks ago
- Handle escalations and provide expert-level support for international voice process operations.
- Mentor and guide team members to improve performance and ensure adherence to quality standards.
- Collaborate with operations and training teams to identify process gaps and implement improvements.
- Manage complex customer queries with professionalism and ensure high customer satisfaction.
- Participate in calibration sessions to maintain consistency in communication and service delivery.
- Support management in achieving process KPIs and driving operational excellence.
- Flexibility to work in shifts as per process requirements.
Requirements:
- Graduate with 3 to 4+ years of experience in international voice process.
- Candidates from international chat process may apply if willing to transition into voice process.
- Current SME designation preferred for higher LPA consideration.
- Excellent verbal and written communication skills.
- Immediate joiners will be given priority.
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