Customer Service

3 weeks ago


Hyderabad, Telangana, India Manning Consulting Full time
Job Description

Responsibilities:

- Handle inbound and outbound calls for international customers, addressing queries and concerns in a professional manner.
- Provide accurate and prompt resolutions while ensuring adherence to global service standards.
- Manage complex or escalated issues with efficiency and maintain high customer satisfaction levels.
- Collaborate with cross-functional teams to resolve customer concerns promptly.
- Maintain updated knowledge of products, processes, and policies relevant to the international market.
- Adhere to service level agreements (SLAs) and meet or exceed performance metrics such as quality scores, first call resolution, and customer satisfaction.
- Train and mentor junior team members when required to improve service delivery.

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