Contract – L&D Operations

2 weeks ago

Mumbai, Maharashtra, India Piramal Enterprises Full time
Job Description

Job Description :

JOB OVERVIEW:
Management of HR Operations for the Piramal Learning University, including administration of technology based learning

KEY STAKEHOLDERS: INTERNAL
- Employees
- IT team
- HR Business Partners
- L&OD, HRIT CmOEs

KEY STAKEHOLDERS: EXTERNAL
- Learning Partners
- Vendors

REPORTING STRUCTURE:
Chief Manager - HR Shared Services and Lead - Piramal Learning University

QUALIFICATION:
Any Graduate - MBA/ Post Graduate preferred

EXPERIENCE:
A minimum of 2-4 years experience in LMS administration and HR operations

KEY ROLES & RESPONSIBILITIES:

- The incumbent would be responsible for management of the operational tasks of the PLU function. These would include,
- Managing the central administrative tasks of the Learning Management System (LMS) end-to-end
- Creating content on the LMS such as assessments, learning plans, enrolments, and sessions, uploading of courses, documents, and other learning related material etc.
- Managing learners on the system - addition/deletion/modification of Groups, enrolment of learners to learning programs, managing attendance updation etc.
- Ensuring the periodic monitoring of course content to ensure relevance.
- Supporting the business/site LMS Admins when required
- Providing first level technical support on learner issues
- Investigating and resolving any data or system inconsistencies
- Managing the standard (central) communication of the PLU to learners, such as invitation emails, feedback emails, reminders, etc.
- Addressing operational queries received on the functional mailbox or redirecting as appropriate.
- Managing the end-to-end logistics of PLU programs and events in Mumbai and coordinating to ensure execution of the same with the relevant parties outside of Mumbai.
- Follow-up with users to ensure completion of mandatory processes such as feedback submission, creation of action plans and IDPs, etc.
- Managing reporting, MIS, tracking and database management of all LMS related activities
- Adherence to SLAs and TATs
- Ad hoc functions related to L&D operations.
- Prepare and support the creation of review decks for Pharma Businesses for fortnightly and monthly reviews.
- Process and ensure timely approval of invoices through the vendor portal, in alignment with organizational protocols.
- Maintain and update the invoice tracker to ensure accuracy and transparency.
- Monitor and support effective budget utilization for all learning initiatives and programs.
- Maintaining the records of available workbooks, learners books etc & connecting with vendor for purchasing/ordering as per the requirements
- Engaging with Analytics and Reporting Team for Dashboard creation.

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