Agm-zonal Technical Manager

Job Req ID 47468 Location Bikaner IN Function Technology IOT Cloud About Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Zonal Technical Manager Job Level Designation M2 Function Department Technology Location Rajasthan Hiring Manager Job Purpose Ensure implementation of operational policies and procedures at Zonal Level Key Result Areas Accountabilities Complete Responsibility of monitoring and driving Operations SLA at Zonal Level Ensure implementation of operational policies and procedures at Zonal Level Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures Design and implement strategy for expanding operational support services Provide support to community Projects in respective zone Provide support to corporate customers in respective zone Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions Analyze training needs of operations staff and co-ordinate with Functional Training Team Ensure timely execution of special projects up-gradation assignments Establish measure of performance and monitor performance of Operations staff Core Competencies Knowledge Experience In-depth technical knowledge Excellent domain knowledge and Very good analytical Customer centric Innovative Ambitious and competitive Calculated risk taking task oriented Must have technical professional qualifications B-Tech Electronics and Telecommunications with 6 years of experience Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership