Zonal Manager

Job Purpose

This position is open with bajaj finance ltdCulture Anchor:Think like an Entrepreneur - Encourages new ideas, helps teams improve, and supports them in taking up challengesPractice Emotional Intelligence - Listens to others, stays calm under pressure, and treats everyone with respect.

- Transform Continuously - Explores opportunities and encourages teams to improve processes and systems for better delivery.
- Recognize & Reward Success - Recognizes hard work, supports talent growth, and ensures fair rewards and development.

Duties and Responsibilities
- To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.
- Meeting the Target on Cost of Debt Management Services.
- Ensuring meeting PI Targets within cost limit specified.
- Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits.
- Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Keeping the write off per cent within risk pricing.
- Control GCL portfolio in terms of bucket flows.
- Handle customer issues escalations.
- Feedback on credit policy based on market conditions.
- Approve waivers on PI as per delegation matrix.
- Ensuring documented feedback and action taken on all cases in soft buckets.
- Ensuring Adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
- Manage and put support mechanism for legal / police issues.
- Ensuring audit queries are complied with, ensuring corrective and preventive action.
- Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers.
- Recruitment of Debt Management Services officers / area managers.
- Constant evaluation of Debt Management Services officers/area managers.

Required Qualifications and Experience

Relevant Experience of 8 to 9 years.

- Demonstrated success & achievement orientation.
- Excellent communication skills & Negotiation SkillsStrong bias for action & driving results in a high performance environment.
- Demonstrated ability to lead from the front & excellent relationship skills.
- Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.
- Exceptionally high motivational levels and needs to be a self starter.
- Working knowledge of computers.