Key Account Manager

We re enhancing the way we live and work by intelligently connecting energy systems buildings and industries Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued where impact on the world is considered where sustainable energy is delivered reliably and efficiently It provides the flexible infrastructure to allow society to evolve and respond to changing conditions Technology and the ingenuity of people come together to be at one with our environments and to care for our world We do this from the macro to the micro level from physical products components and systems to connected cloud-based digital offerings and services Siemens offers a broad portfolio of grid control and automation low- and medium-voltage power distribution switching and control and building automation fire safety and security HVAC control and energy solutions Key Account Manager Responsibilities Profile Summary KAM job will be to identify plan and manage proactive consultative opportunities pursuits and operations regularly in the identified Enterprise accounts This will involve entering into a new Line of Business LoB and or pursuing consultative business of existing opportunities leading to an enhanced perception increased profitable business and a trusted advisor for Siemens in the client organization KAM primary focus is to be the single point interface for managing and growing the Account globally The primary responsibilities include Client Relationship Management Managing relationships across the hierarchy in the client organization These are the folks directly involved with Siemens engagement and the account manager will be responsible for addressing their queries complaints concerns Business Development driving revenues within the assigned account KRAs include Revenue Profit Acquisition Sales-Pipeline Receivables CSAT Customer satisfaction results Client delivery assurance Assuring the client of Siemens commitment and driving the delivery process by working collaboratively with the Delivery Managers and other business units Coordinate and consolidate the effort of the all arms of the organization for the account Taking Go-to-market Siemens solutions with the account Account Planning Governance and timely collection of receivables Account Profitability Working with delivery managers to ensure profitability at sale is adhered Additional Responsibilities Handling Central Technical Support team Handling management responsibilities including Project Management and or Account Management coordination for weekly project review meeting Resolve long pending AR cases Address customer queries on-day today basis Interaction with multiple level employees from customer side from Technician to VP level Coordination for POC Demo Preparation of Proposal for new solutions as per customer requirement Presentation to Key stakeholders on various new solutions as per their requirement Vendor coordination - Major OEM Partners on regular basis Proposal Offer submission as per requirement Rate contract agreement finalization Payment Terms negotiation with vendors Technical solution proposal evaluation as per customer requirements Payment terms negotiation with customers Coordinate with key partners on regular basis to keep control Keeping track of received PO s Order booking and delivery coordination with regional team Maintaining central database of customer install base Coordinate with Global locations and participate in Teams meetings Coordination for uniformity in deployment Additional Information Behavioral Leadership Competencies Strong Business acumen Pre-empts business risks by resolving potential issues managing trade-offs to drive sustainable business benefits Result Orientation High Result and Process Orientation Sets high targets for once area pushes self others for results Ability to take tough decisions and implements them even against obstacles Customer Centric approach for both Internal external customers Incorporates customer feedback into decision making and making improvements Future Orientation Manages uncertainty risk complexity with courage responsibility Strategic and long term thinking ability Leading My Self Develops resilience by managing own personal resources with care High Learning ability and pro-active Leading Others Comfortably delegates tasks decisions empowers team members gives them constructive feedback Cooperation Good in building relations and network across the organization Communication Good communication analytical and inter-personal skills Good listener team player and change agent Knowledge Technical knowledge about Enterprise physical security systems Fire Alarm BMS HVAC Digitial IOT solutions and IBMS solutions will be mandatorily required This role is based in Location where you ll get the chance to work with teams impacting entire cities countries - and the shape of things to come Make your mark in our exciting world of Siemens We re Siemens A collection of over 379 000 minds building the future one day at a time in over 200 countries We re dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender LGBTQ Abilities Ethnicity All employment decisions at Siemens are based on qualifications merit and business need Bring your curiosity and imagination and help us shape tomorrow Find out more about Smart Infrastructure at https new siemens com global en company topic-areas smart-infrastructure html and about Siemens careers at www siemens com careers