Front Desk Manager

Job Title - Front Desk Manager Since our launch in 2015 we ve lent over 10bn to ambitious entrepreneurs up and down the UK That s led to the creation of over 40 000 new jobs and over 29 000 new homes - and we re not about to stop there We re dedicated to helping trailblazing businesses thrive and our office management team are the drivers of our growth This is a fantastic opportunity to join a fast-paced growing bank with a reputation for doing things differently We don t want another cog in the machine we re looking for self-starters and bold thinkers who want to pave their own career paths In a nutshell the mission of an As the first point of contact in a fast-paced environment the Front Desk Executive is responsible for providing a professional and welcoming experience to employees clients candidates and visitors This role involves managing reception operations basic administration and communication support Are you ready to step up to the challenge Key Responsibilities Front Desk Operations Hospitality Serve as the first point of contact by greeting and assisting visitors vendors and candidates with a high level of professionalism and warmth Communication Management Manage front-office email queries with prompt and accurate responses ensuring seamless redirection when necessary Travel Accommodation Coordination Support employees by arranging travel and accommodation logistics efficiently and cost-effectively Reception Waiting Area Oversight Ensure the reception and waiting areas are consistently clean well-maintained and welcoming Log Management Security Compliance Maintain accurate records for courier services visitor check-ins and security-related documentation Executive Support Provide scheduling assistance meeting room coordination and travel planning for senior managers Document Presentation Preparation Draft and design presentations internal reports and communication materials as required Facility Vendor Liaison Act as the go-to person for office maintenance cafeteria services security coordination and vendor management Office Supplies Equipment Maintenance Monitor inventory levels manage procurement of office supplies and ensure all equipment is fully operational Administrative Compliance Documentation Maintain detailed administrative records including contracts bills expense reports and documentation for audits Facility Operations Oversight Supervise day-to-day office maintenance repairs security arrangements and housekeeping vendor compliance Required Experience Bachelor s degree or diploma in Administration Hospitality or related fields 5-7 years of experience in a front desk or receptionist role in ITES BPO Banking settings Excellent communication skills in English knowledge of additional languages is a plus Familiarity with office software MS Office Google Workspace and phone email systems Pleasant personality customer-focused attitude and multitasking ability About Us We re OakNorth and we embolden entrepreneurs to realise their ambitions understand their markets and apply data intelligence to everyday decisions to scale successfully at pace Banking should be barrier-free It s a belief at our very core inspired by our entrepreneurial spirit driven by the unmet financial needs of millions and delivered by our data-driven tools And for those who love helping businesses thrive Our savings accounts help diversify the high street and create new jobs all while earning savers some of the highest interest on the market But we go beyond finance to empower our people encourage professional growth and create an environment where everyone can thrive We strive to create an inclusive and diverse workplace where people can be themselves and succeed Our story OakNorth was built on the foundations of frustrations In 2005 when our founders tried to get business finance for their data analytics company the computer said no Unfortunately all major banks in the UK were using the same computer - and it was broken Why was it so difficult for a profitable business with healthy cash flow retained clients and commercial success to get a loan The industry was too focused on financials from the past rather than potential in the future So what if there was a bank founded by entrepreneurs for entrepreneurs And what if that bank allowed savers to invest their money into businesses that create jobs in their communities Say hello to OakNorth For more information regarding our Privacy Policy and practices please visit