Technical Product Support Specialist Iii

2 weeks ago

Bengaluru, Karnataka, India Sabre Full time

Sabre is a technology company that powers the global travel industry By leveraging next-generation technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions Simply put we connect people with moments that matter AIRLINE IT IS LOOKING FOR A TALENTED TECHNICAL SUPPORT SPECIALISTRole and ResponsibilitiesWhat will you achieve Under general supervision provides technical support to internal and high visibility customers through different communication channels phone chat and email Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level agents or external customers Accountable for quality assurance and technical coaching to 1st level specialists Delivers mentoring sessions and product specific trainings to increase product knowledge and customer service skills Handle system outages from a technical perspective and internal external customer communications Contribute in the process to prioritize trackers regarding system bugs Is in charge or collaborates on handling team technical communications and developing new technical procedures to drive efficiencies Ability to multitask and handle tough deadlines are required Position may require on call duties What s in it for you Provide technical resolution to some of the biggest airlines in the world Learn to deal with challenging issues in a modern API centric product Opportunity to do something that has high impact and game changing in our industry Be part of one of the worlds largest Travel and Hospitality technology company Qualifications and Education RequirementsMust Have Skills Works well in strategic problem-solving and customer management role Excellent communication skills written and verbal Proficient fluency in written and spoken English is required Ability to learn share and create knowledge Attention to detail and ability to multi-task Ability to work in a team environment with high level of autonomy Ability to present to present technical information or reports in a friendly language Good troubleshooting investigation skills and ability to think outside the box Technical Skills Advanced expertise in technical languages as XML SOAP REST or HTML Advanced expertise reading through application logs for example java or net generated logs and being able to conduct root cause analysis Sabre technology domain knowledge desired but not mandatory Good writing skills produces technical documents and user guides Nice To Have Skills BS BA degree in Computer Science preferred or commensurate experience required Minimum 2 years related experience as a Systems Administrator DevOps Developers supporting development teams Understanding of development languages and scripting Understanding of networking and basic software architecture Familiar with monitoring tools Familiar with programing languages We will give careful consideration to your application and review your details against the position criteria You will receive separate notification as your application progresses Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process

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