Technical Support Specialist

3 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be the primary point of contact for customers, handling support issues and product queries with professionalism and expertise.

  • The role involves delivering timely and high-quality incident resolution, focusing on root cause analysis, prevention, and knowledge transfer.
  • Contributions to our internal knowledge base ensure faster resolution of incidents.

Key Requirements:

  • Minimum 1-3 years of experience in a product support business, interacting with English-speaking customers over calls, emails, and chat.
  • Strong verbal and written communication skills in English.
  • Problem-solving skills and good troubleshooting acumen.
  • Aptitude to learn technical concepts quickly.
  • Ability to work effectively in high-pressure scenarios.

Core Technologies:

Frontend Skills:
  • JavaScript, HTML5, CSS3, jQuery.
Backend Skills:
  • Proficiency in Node.js, Python, PHP, or JAVA programming languages.
Database Knowledge:
  • Working knowledge of SQL queries.
  • Understanding of one or more databases: Mongo, PostgreSQL, or NoSQL DB.

This is an excellent opportunity for a highly skilled and passionate individual who can collaborate across teams, drive technical issues to resolution, and communicate complex details effectively.

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