Benefits Coordinator

Job Description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusigns Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you&aposll do

We are looking for a Benefits Coordinator to join our team. As a key part of our broader People Success team, this individual will interact directly with employees to provide a consistently great experience.

This position is an individual contributor role reporting to Director, Benefits- Americas.

Responsibility

- Act as the first point of contact for benefits-related inquiries and issues, resolving Tier 1 concerns promptly
- Efficiently manage and respond to ServiceNow tickets related to benefits
- Identify and escalate complex benefits issues to more senior members of the benefits team or to cross-functional teams such as payroll or HRBPs as necessary
- Ensure timely resolution and communication to affected parties
- Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met
- Collaborate with legal and IT teams to streamline vendor onboarding procedures
- Process vendor invoices accurately and in a timely manner, verifying them against predicted or approved spend
- Maintain meticulous records of all vendor-related financial transactions
- Generate and maintain monthly benefit-related payroll files, ensuring accuracy and compliance with local regulations
- Prepare and maintain vendor files for seamless coordination
- Collaborate closely with internal stakeholders, including Payroll, HR Operations, HRBPs, IT, and other relevant departments, to align benefits strategies and streamline processes
- Maintain open communication channels to address and resolve issues effectively
- Conduct weekly onboarding presentations on benefits for new hires in India, ensuring a clear understanding of available benefits and options
- Organize and manage onsite wellbeing activities and coordinate vendor presentations in India to promote employee wellness and engagement
- Collaborate with vendors to schedule and facilitate these activities effectively
- Serve as the local point of contact for benefit query resolution in India, assisting employees with their benefit-related questions and concerns
- Create and maintain comprehensive benefits administration guides for each country within the EMEA and APJ regions
- Continuously seek opportunities to improve and impact benefits processes
- Utilize your experience with Employee Benefit Portals to manage and enhance their functionality
- Collaborate with HRIS, payroll, and vendors to ensure seamless integrations and support open enrollment activities

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 3 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position&aposs job designation depending on business needs and as permitted by local law.

What you bring

Basic

- Bachelor&aposs degree in Human Resources, Business Administration, or a related field or a minimum of 2 years prior experience in HR or benefits administration
- Experience with systems such as ServiceNow, Oracle, Workday
- Experience with Google Suite (G Sheets, Google Docs, etc)

Preferred

- Excellent written and verbal communication skills
- Knowledge of benefits regulations and practices in EMEA and APJ regions
- Previous experience in working with Employee Benefit portals
- Be comfortable in an international environment, with ability to work across multiple geographies
- Adapt to the diverse cultural norms and practices within the EMEA and APJ regions
- Show sensitivity and respect for local customs when communicating benefits information
- Enjoy problem-solving, thinking creatively and finding solutions to new challenges
- Ability to prioritize and manage multiple tasks projects

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do whats right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, youll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [Confidential Information].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.

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