Client Onboarding Manager

7 days ago

Bengaluru, Karnataka, India Nova Benefits Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Description

About Company

Nova Benefits is a tech platform designed to provide top-tier health and wellness benefits to employees. We secure the best deals for companies and ensure easy access for employees, all while minimising administrative overhead for HR. Join us in revolutionising employee benefits.

Role Description

We're looking for an Client Onboarding Manager who will own the entire onboarding journey for new clients from the moment the contract is signed to the moment employees start using their benefits. You'll also lead a small team of onboarding associates and work closely with internal and external stakeholders to ensure everything runs smoothly. This role is ideal for someone who enjoys working with people, is comfortable with tech tools and loves bringing structure to processes. You'll play a key role in shaping how new clients experience Nova Benefits right from the start.

What You'll Be Doing

Operations & Process Ownership

  • Manage the full onboarding process, ensuring timely delivery across all steps — platform Setup, insurance activation, communications and benefit rollout
  • Coordinate with internal teams like Sales, Customer Success, Claims and Tech to keep things moving
  • Setup and manage email campaigns, benefit configurations, and policy documentation
  • Oversee a small team of 1–2 associates and guide them on execution and prioritization
  • Track key onboarding metrics, SLAs, turnaround times, and feedback for each account
  • Continuously look for ways to improve the onboarding SOPs and workflows

Client & Employee Communication

  • Be the main point of contact for clients during onboarding
  • Work closely with HR teams to understand their needs and tailor onboarding accordingly
  • Collaborate with the internal CS team to prepare presentations, emailers and engagement materials

Employee Orientation & Presentations

  • Lead orientation sessions for client employees, explaining benefits, claims processes and how to use the Nova platform
  • Make complex insurance and wellness concepts easy to understand for non-technical audience
  • Be confident in presenting to large groups — both online and in person

Data & Insights

  • Use data to identify what's working and what's not
  • Look at adoption metrics, onboarding feedback and SLA performance to improve future onboarding journeys
  • Track NPS and ensure sign-off from clients before handover to the long-term account team

What We're Looking For

  • 1–3 years of experience in client onboarding, operations, or customer success
  • Experience leading or mentoring junior team members
  • Excellent communication and presentation skills — both written and verbal
  • Strong organizational skills and the ability to manage multiple priorities
  • Familiarity with tools like Excel/Sheets, Google Slides, Notion, or basic design tools like Canva
  • Comfort working in a fast-paced environment where things can change quickly
  • A genuine interest in improving the employee benefits experience in India

Bonus if you have:

  • Experience in insurance, wellness or HR tech
  • An understanding of how employer branding and employee engagement works
  • A creative side (memes, engagement campaigns etc

CTC : Budget upto 8 LPA

Mandatory : Experience in insurance or wellness industry

  • Client Onboarding Manager

    7 days ago

    Bengaluru, Karnataka, India Bitespeed Full time US$ 90,000 - US$ 1,20,000 per year

    We are looking for a skilled Client Onboarding Manager to join our team in the EMEA region. The ideal candidate will have 2-7 years of experience and will be responsible for ensuring seamless onboarding processes for clients.Roles and ResponsibilityDevelop and implement effective client onboarding strategies to ensure high satisfaction rates.Collaborate with...

  • Client Onboarding Manager

    7 days ago

    Bengaluru, Karnataka, India Bitespeed Full time US$ 90,000 - US$ 1,20,000 per year

    We are looking for a skilled Client Onboarding Manager to join our team at BiteSpeed, responsible for ensuring seamless onboarding experiences for clients. The ideal candidate will have 2-4 years of experience in client onboarding or related fields.Roles and Responsibility Develop and implement effective onboarding strategies to ensure high-quality client...

  • Client Onboarding Manager

    3 weeks ago

    Bengaluru, Karnataka, India Nova Benefits Full time

    About Company Nova Benefits is a tech platform designed to provide top-tier health and wellness benefits to employees. We secure the best deals for companies and ensure easy access for employees, all while minimising administrative overhead for HR. Join us in revolutionising employee benefits. Role Description We're looking for an Client Onboarding Manager...

  • Client Onboarding

    2 weeks ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    Job DescriptionJob DescriptionJ.P. Morgan Wealth Management is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.As the Vice President in the Client Onboarding team, you will manage production implementations of new and existing businesses for our top clients. Your role...

  • Client Onboarding Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeOnboarding Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Client Onboarding SpecialistAbout the Role:The Client Onboarding Specialist plays a crucial role in ensuring seamless client onboarding experiences while maintaining compliance with regulatory standards and jurisdictions. This specialist provides regular updates to senior stakeholders on changes in Know Your Client (KYC), Anti-Money Laundering...

  • Onboarding Manager

    1 week ago

    Bengaluru, Karnataka, India beBeeHr Full time ₹ 13,68,000 - ₹ 2,01,12,000

    Talent Acquisition Onboarding Manager Job OpportunityThe primary function of the Onboarding Manager for HRO services is to oversee the entire onboarding process for new employees, ensuring a smooth transition into the HRO system.Key responsibilities include managing onboarding processes for new hires, adhering to compliance procedures and maintaining...

  • Onboarding Manager

    7 days ago

    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Summary:The Onboarding Manager for HRO services is responsible for managing the end-to-end onboarding process for new employees, ensuring a seamless transition into the HRO system. This role includes coordinating with internal teams, aligning with client goals, and delivering an exceptional onboarding experience to establish a strong foundation for...

  • Onboarding Manager

    7 days ago

    Bengaluru, Karnataka, India Nova Benefits Full time ₹ 8,00,000 per year

    About CompanyNova Benefits is a tech platform designed to provide top-tier health and wellness benefits to employees. We secure the best deals for companies and ensure easy access for employees, all while minimising administrative overhead for HR. Join us in revolutionising employee benefits.Role DescriptionWe're looking for an Onboarding Manager who will...

  • Corporate Client Onboarding Professional

    6 days ago

    Bengaluru, Karnataka, India beBeeCompliance Full time ₹ 17,50,000 - ₹ 25,00,000

    Client Onboarding SpecialistThis position is accountable for the efficient processing of client onboarding and exceptions in accordance with regulatory standards.Main Responsibilities:Focus on delivering exceptional client onboarding services while adhering to regulatory requirements.Provide regular updates to senior stakeholders regarding changes in...

  • Client Onboarding Specialist

    1 week ago

    Bengaluru, Karnataka, India Loop Health Full time

    Job DescriptionWe are looking for great communicators and detail-oriented candidates to join as an Client Onboarding Specialist as a part of the customer success team at Loop. You will be responsible for planning, executing, and promoting engaging events that update our clients and their employees about our offerings (insurance policy details, health...