Client Onboarding Manager

3 weeks ago

Bengaluru, Karnataka, India Nova Benefits Full time
About Company

Nova Benefits is a tech platform designed to provide top-tier health and wellness benefits to employees. We secure the best deals for companies and ensure easy access for employees, all while minimising administrative overhead for HR. Join us in revolutionising employee benefits.

Role Description

We're looking for an Client Onboarding Manager who will own the entire onboarding journey for new clients from the moment the contract is signed to the moment employees start using their benefits. You'll also lead a small team of onboarding associates and work closely with internal and external stakeholders to ensure everything runs smoothly. This role is ideal for someone who enjoys working with people, is comfortable with tech tools and loves bringing structure to processes. You'll play a key role in shaping how new clients experience Nova Benefits right from the start.

What You'll Be Doing

Operations & Process Ownership

- Manage the full onboarding process, ensuring timely delivery across all steps — platform Setup, insurance activation, communications and benefit rollout
- Coordinate with internal teams like Sales, Customer Success, Claims and Tech to keep things moving
- Setup and manage email campaigns, benefit configurations, and policy documentation
- Oversee a small team of 1–2 associates and guide them on execution and prioritization
- Track key onboarding metrics, SLAs, turnaround times, and feedback for each account
- Continuously look for ways to improve the onboarding SOPs and workflows

Client & Employee Communication

- Be the main point of contact for clients during onboarding
- Work closely with HR teams to understand their needs and tailor onboarding accordingly
- Collaborate with the internal CS team to prepare presentations, emailers and engagement materials

Employee Orientation & Presentations

- Lead orientation sessions for client employees, explaining benefits, claims processes and how to use the Nova platform
- Make complex insurance and wellness concepts easy to understand for non-technical audience
- Be confident in presenting to large groups — both online and in person

Data & Insights

- Use data to identify what's working and what's not
- Look at adoption metrics, onboarding feedback and SLA performance to improve future onboarding journeys
- Track NPS and ensure sign-off from clients before handover to the long-term account team

What We're Looking For

- 1–3 years of experience in client onboarding, operations, or customer success
- Experience leading or mentoring junior team members
- Excellent communication and presentation skills — both written and verbal
- Strong organizational skills and the ability to manage multiple priorities
- Familiarity with tools like Excel/Sheets, Google Slides, Notion, or basic design tools like Canva
- Comfort working in a fast-paced environment where things can change quickly
- A genuine interest in improving the employee benefits experience in India

Bonus if you have:

- Experience in insurance, wellness or HR tech
- An understanding of how employer branding and employee engagement works
- A creative side (memes, engagement campaigns etc

CTC : Budget upto 8 LPA

Mandatory : Experience in insurance, wellness industry

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