It Manager

Overview Blue Yonder is the proven leader in artificial intelligence and machine learning AI ML -driven supply chain and retail solutions for 4 000 of the world s leading retail manufacturing and logistics companies Blue Yonder s world-class client brands include 75 of the top 100 retailers 77 of the top 100 consumer goods companies and 8 of the top 10 global 3PLs Running Blue Yonder you can plan to deliver The Observability and Automation Manager will be responsible in building and managing enterprise-grade monitoring observability and automation frameworks This role will be responsible for defining strategy implementing tools and driving adoption of observability and automation practices across infrastructure applications and business services This role requires strong technical expertise in monitoring platforms AIOps automation frameworks and a proven ability to collaborate across engineering operations and business teams Scope Collaborate with Product owners Engineering and internal IT teams to achieve business objectives Define and drive the observability and automation strategy aligned with business and IT objectives Lead a team of engineers and specialists responsible for monitoring observability and automation initiatives Partner with application infrastructure and DevOps teams to ensure observability and automation standards are adopted enterprise wide Own the design implementation and operations of enterprise observability platforms APM log analytics metrics tracing synthetic monitoring Ensure end-to-end visibility of applications infrastructure and cloud environments to proactively detect and resolve issues Define and implement IT automation and orchestration strategies across infrastructure and operations Build and maintain automation frameworks provisioning remediation workflows runbooks self-healing systems Partner with ITSM and DevOps teams to automate incident problem and change management processes Continuously identify opportunities to reduce manual effort improve efficiency and enhance service reliability Work closely with business stakeholders to ensure observability and automation meet compliance and security standards Develop governance models and best practices for monitoring alerting and automation usage Provide executive-level reporting on system reliability performance trends and automation outcomes Manage the deploy and maintenance of Windows Unix Linux VMware systems infrastructure in OnPrem and MS Azure Establish KPIs SLIs SLOs and dashboards to measure and report system reliability and performance Works with senior leadership and Architecture and Engineering team in the planning development and execution of short term and long-term goals Developing processes to streamline and drive team to automate routine tasks Assisting in writing technical documentation and Work Instructions Stay current with emerging technologies and trends in the IT industry and recommend innovative solutions to improve operational efficiency and effectiveness Our current technical environment Operating System Windows Linux Hyper converged Environment VMWare Programming languages Python PowerShell and Shell scripting Cloud Architecture MS Azure Terraform ARM templates AKS Virtual Networks Azure AD Configuration management tools Ansible and Terraform DevOps Tools GIT GitLab GitHub and Docker Storage NetApp What you ll do Collaborate with Product owners Engineering and internal IT teams to achieve business objectives Define and drive the observability and automation strategy aligned with business and IT objectives Lead a team of engineers and specialists responsible for monitoring observability and automation initiatives Partner with application infrastructure and DevOps teams to ensure observability and automation standards are adopted enterprise wide Own the design implementation and operations of enterprise observability platforms APM log analytics metrics tracing synthetic monitoring Ensure end-to-end visibility of applications infrastructure and cloud environments to proactively detect and resolve issues Define and implement IT automation and orchestration strategies across infrastructure and operations Build and maintain automation frameworks provisioning remediation workflows runbooks self-healing systems Partner with ITSM and DevOps teams to automate incident problem and change management processes Continuously identify opportunities to reduce manual effort improve efficiency and enhance service reliability Work closely with business stakeholders to ensure observability and automation meet compliance and security standards Develop governance models and best practices for monitoring alerting and automation usage Provide executive-level reporting on system reliability performance trends and automation outcomes Manage the deploy and maintenance of Windows Unix Linux VMware systems infrastructure in OnPrem and MS Azure Establish KPIs SLIs SLOs and dashboards to measure and report system reliability and performance Works with senior leadership and Architecture and Engineering team in the planning development and execution of short term and long-term goals Developing processes to streamline and drive team to automate routine tasks What we are looking for Bachelor s degree in computer science MIS or engineering related field or equivalent work experience 10 years of combined related work experience and minimum of 5 years of experience observability monitoring or automation leadership roles Strong hands-on knowledge of observability tools such as Datadog Dynatrace AppDynamics Splunk Elastic Prometheus Grafana Expertise in automation tools frameworks Ansible Terraform Puppet ServiceNow Orchestration scripting Python PowerShell Shell Experience with cloud platforms preferably Azure and hybrid environments Strong understanding of DevOps SRE practices CI CD and ITIL processes Excellent leadership communication and global stakeholder management skills Knowledge of Unix Linux or Windows operating systems VMware Network Backup and Storage experience with supporting and troubleshooting stability and performance issues Demonstrated problem-solving and decision-making capabilities to meet the organizations developing needs and growth Demonstrate agility and responsiveness Ability to work in a fast-paced environment and meet tight periodic reporting deadlines Ability to work under strict deadlines to meet or exceed team goals Experience in Microsoft technologies - MS Azure Azure AD O365 Experience working with virtual and remote team members and stakeholders Knowledge of Information Security regulations and compliance standards Basic knowledge on Network switching routing firewalls and MPLS circuits Strong focus on people development Strong technical experience with IT Infrastructure systems administration Platform Sizing capacity planning and Infrastructure Cost Reduction Good Knowledge of ticketing tools like ServiceNow Relevant certifications such as PMP Six Sigma and ITIL are preferred Knowledge in Cloud Technologies - Private Public Hybrid IaaS PaaS SaaS Basic Knowledge of Palo Alto SDWAN Prisma Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status