AM/DM Ops. BPO

3 weeks ago


Noida, India Cyfuture Full time

Job Description

Roles and Responsibilities:

- Lead and manage a team of BPO professionals in domestic Process.
- Monitor team performance and provide regular feedback for improvement.
- Handle escalations and ensure customer satisfaction Collaborate with other departments to optimize processes and enhance team productivity.
- Engaged in managing the AHT as per the standard Sop.
- Manage the team leaders and agents, AHT, KPA, KPI, Attrition, Shrinkage.

Preferred candidate profile:

- Should have experience as AM/DM in domestic voice process.
- Should be having good communication skill.
- Good in excel/Data Making.
- Immediate Joiner.
- Should be flexible to work.

Role:Operations Support - Other

Industry Type:BPM / BPO

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Operations Support

Education

UG:Any Graduate


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