
AM/DM Ops. BPO
3 weeks ago
Job Description
Roles and Responsibilities:
- Lead and manage a team of BPO professionals in domestic Process.
- Monitor team performance and provide regular feedback for improvement.
- Handle escalations and ensure customer satisfaction Collaborate with other departments to optimize processes and enhance team productivity.
- Engaged in managing the AHT as per the standard Sop.
- Manage the team leaders and agents, AHT, KPA, KPI, Attrition, Shrinkage.
Preferred candidate profile:
- Should have experience as AM/DM in domestic voice process.
- Should be having good communication skill.
- Good in excel/Data Making.
- Immediate Joiner.
- Should be flexible to work.
Role:Operations Support - Other
Industry Type:BPM / BPO
Department:Customer Success,Service & Operations
Employment Type:Full Time, Permanent
Role Category:Operations Support
Education
UG:Any Graduate
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