Payroll Team Lead

Job Description Position Title: Payroll Team Lead Function/Group: GSS/HRSS/International Payroll Country: India Location: Mumbai Pay Grade: PG 50 - Experienced Professional Job Type: Full time Role Reports to: Regional Payroll Lead Geographical Scope: Global Percentage of travel required: No Sponsor Job Overview Payroll Team Lead is expected to: . Be first point of escalation for all US Payroll related issues , HR and Finance team members, External Vendors . Lead team with accountability of end to end Inhouse payroll processing and management support . Focuses on Process Improvement opportunities . Delivers service excellence to Employees, Managers and HR professionals . Maintenance of high Employee Engagement Scores . Should be expert of inhouse payroll processing in Workday for US and Canada Employees along with Tax knowledge and Garnishment process . Transition of work as and when needed to Mumbai center and appropriate allocation and management Job Responsibilities 40% of Time Payroll Processing: . Ensures team is performing the day to day payroll processing activities & Overall Accountability of US and Canada payroll processing . Analyze and prioritizes incoming work amongst team to ensure data is processed by the cut-off date . Accountable for the transactional process workand data entry, ongoing HR process harmonization/improvement, and processing within the region/market . Play a critical role of acting as a Liaison between Payroll team and Tax Agencies, Vendors, HR, and Finance teams . Leads Process Improvement, Standardization and Automation opportunities . Be Payroll Checker for all supported payroll for different wage types EEs i.e. Wage, Salaried etc. . Review Validation of gross to net process and approval bank files and necessary payroll routes . Accountable for effective and efficient delivery of Payroll across network - deliver SLA's (service level agreement's), KPIs (Key Performance Indicators), metrics/measures . Analyze work intake and provide team's assistance to manage payroll queries over Service Now case management tool . Mitigating risks related to: SOX audits, data privacy, security, visibility, other related regional concerns . Provides level 3 inquiry payroll support to employees, managers and HR. Escalate issues to vendor as needed . Effectively communicate with diverse Stakeholders . Provide timely updates to Stakeholders and proactively resolve issues . Demonstrate a high level of customer orientation towards stakeholders . Build a trusting and effective relationship with payroll vendors / partners . Ensure Garnishment orders are actioned on timely basis along with appropriate responses to agencies, authorities as applicable . Work closely with US team members 20% of Time Reporting & MIS: . Ownership of the end to end payroll processing of all employees of US and Canada region . Update and Review of payroll service metrics at a set frequency . Ensure all relevant tools are reviewed and updated on timely manner - SN case etc. . Review and Dashboard management is completed with all team members updates . Accountable for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with vendor . Ensuring team is updating Payroll KPI reports on time and correctly as soon as payroll is over . Creation / Review of Eligible Earning reports . Supporting Audit and other adhoc reporting requirements . Testing - provide support for Testing (initial and any ongoing) . Ensures project related trackers and worksheets and documentation process is reviewed on periodic basic 20% Of Time People Mgmt - Coach and develop the Team - Focus on Talent retention - Set an inclusive culture - Responsible for Team engagement interventions - Ensure team BCP and rotation plans are managed appropriately considering Team members growth 20% of Time Strategies: . Be the go-to person for information and guidance on end to end US and Canada payroll processes . Ensure BCP / FMEA / Automation / uPerform and other process documentations /trackers are updated for training and business continuity.Drive process improvement through Continuous Improvement tools . Identify & share best practices across other teams, internal and external stakeholders . Identify and leverage HMM opportunities . Support activities with metrics focus . Automate processes and adopt technology where needed . Responsible to actively partner in Service Excellence Framework execution . Lead Inhouse Payroll processing team of US and Canada . Lead Team Engagements w.r.t. Team m eetings, update, etc. . Drive changes within region for enhanced payroll scope, new capabilities etc. Desired Profile Education Minimum Degree Requirements: Bachelors Preferred Degree Requirements: Bachelors Preferred Major Area of Study: Global University degree preferred Required Professional Certifications: - Preferred Professional Certifications: - Experience Minimum years of related experience required: 7-9 years of US and Canada payroll experience with customer service experience Inhouse payroll processing experience of Workday Preferred years of related experience: 5-7 years of Team handling experience Any Payroll or related process Transition Experience Specific Job Experience or Skills Needed . Ability to partner with peers and project team members and demonstrate collaborative and effective teamwork . Ability to work cross-functionally and learn quickly . Ability to lead / handle a team . Good problem-solving skills, bias for action, decisive, strong time management skills . Ability and willingness to adapt to a dynamic set of standards and tools . Ability to function as a creative self-starter and to work independently . Knowledge of technical systems preferred (Workday, ADP SmartCompliance) . Strong prioritization and work allocation skills . Multitasking is must . Change management skills and experience preferred . Inhouse Payroll processing experience in WD and Tax calculation and disbursement along with Understanding of Garnishment Competencies/Behaviors required for job . Integrity and Candor . Proven effectiveness at delivering outstanding results . High level of collaboration . Grow by Building and Applying Expertise . Drives results by building high-trust relationships at all levels . Navigates the organization and understands the complexity of a global services group . Strong communication skills to both a technical and non-technical audience . Ability to lead technological change and process improvements - Workday knowledge is must . Flexibility to handle changing work demands . Attentive listening skills and attention to detail are necessary . Ability to coach and lead the team . Demonstrate a passion for and understanding of process and technology