Payroll Team Lead

Job Description:

Position Title:

Payroll Team Lead

Function/Group:

GSS/HRSS/International Payroll

Country:

India

Location:

Mumbai

Pay Grade:

PG 50 – Experienced Professional

Job Type:

Full time

Role Reports to:

Regional Payroll Lead

Geographical Scope:

Global

Percentage of travel required:

No

Sponsor

Job Overview

Payroll Team Lead is expected to:

• Be first point of escalation for all US Payroll related issues , HR and Finance team members, External Vendors

• Lead team with accountability of end to end Inhouse payroll processing and management support

• Focuses on Process Improvement opportunities

• Delivers service excellence to Employees, Managers and HR professionals

• Maintenance of high Employee Engagement Scores

• Should be expert of inhouse payroll processing in Workday for US and Canada Employees along with Tax knowledge and Garnishment process

• Transition of work as and when needed to Mumbai center and appropriate allocation and management

Job Responsibilities

40%

of Time

Payroll Processing:

• Ensures team is performing the day to day payroll processing activities & Overall Accountability of US and Canada payroll processing

• Analyze and prioritizes incoming work amongst team to ensure data is processed by the cut-off date

• Accountable for the transactional process work and data entry, ongoing HR process harmonization/improvement, and processing within the region/market

• Play a critical role of acting as a "Liaison" between Payroll team and Tax Agencies, Vendors, HR, and Finance teams

• Leads Process Improvement, Standardization and Automation opportunities

• Be Payroll Checker for all supported payroll for different wage types EEs i.e. Wage, Salaried etc.

• Review Validation of gross to net process and approval bank files and necessary payroll routes

• Accountable for effective and efficient delivery of Payroll across network – deliver SLA's (service level agreement's), KPIs (Key Performance Indicators), metrics/measures

• Analyze work intake and provide team's assistance to manage payroll queries over Service Now case management tool

• Mitigating risks related to: SOX audits, data privacy, security, visibility, other related regional concerns

• Provides level 3 inquiry payroll support to employees, managers and HR. Escalate issues to vendor as needed

• Effectively communicate with diverse Stakeholders

• Provide timely updates to Stakeholders and proactively resolve issues

• Demonstrate a high level of customer orientation towards stakeholders

• Build a trusting and effective relationship with payroll vendors / partners

• Ensure Garnishment orders are actioned on timely basis along with appropriate responses to agencies, authorities as applicable

• Work closely with US team members

20%

of Time

Reporting & MIS:

• Ownership of the end to end payroll processing of all employees of US and Canada region

• Update and Review of payroll service metrics at a set frequency

• Ensure all relevant tools are reviewed and updated on timely manner – SN case etc.

• Review and Dashboard management is completed with all team members updates

• Accountable for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with vendor

• Ensuring team is updating Payroll KPI reports on time and correctly as soon as payroll is over

• Creation / Review of Eligible Earning reports

• Supporting Audit and other adhoc reporting requirements

• Testing – provide support for Testing (initial and any ongoing)

• Ensures project related trackers and worksheets and documentation process is reviewed on periodic basic

20%

Of Time

People Mgmt

• Coach and develop the Team
• Focus on Talent retention
• Set an inclusive culture
• Responsible for Team engagement interventions
• Ensure team BCP and rotation plans are managed appropriately considering Team members growth

20%

of Time

Strategies:

• Be the go-to person for information and guidance on end to end US and Canada payroll processes

• Ensure BCP / FMEA / Automation / uPerform and other process documentations /trackers are updated for training and business continuity.Drive process improvement through Continuous Improvement tools

• Identify & share best practices across other teams, internal and external stakeholders

• Identify and leverage HMM opportunities

• Support activities with metrics focus

• Automate processes and adopt technology where needed

• Responsible to actively partner in Service Excellence Framework execution

• Lead Inhouse Payroll processing team of US and Canada

• Lead Team Engagements w.r.t. Team meetings, update, etc.

• Drive changes within region for enhanced payroll scope, new capabilities etc.

Desired Profile

Education

Minimum Degree Requirements:

Bachelors

Preferred Degree Requirements:

Bachelors

Preferred Major Area of Study:

Global University degree preferred

Required Professional Certifications:

Preferred Professional Certifications:

Experience

Minimum years of related experience required:

7-9 years of US and Canada payroll experience with customer service experience

Inhouse payroll processing experience of Workday

Preferred years of related experience:

5-7 years of Team handling experience

Any Payroll or related process Transition Experience

Specific Job Experience or Skills Needed

• Ability to partner with peers and project team members and demonstrate collaborative and effective teamwork

• Ability to work cross-functionally and learn quickly

• Ability to lead / handle a team

• Good problem-solving skills, bias for action, decisive, strong time management skills

• Ability and willingness to adapt to a dynamic set of standards and tools

• Ability to function as a creative self-starter and to work independently

• Knowledge of technical systems preferred (Workday, ADP SmartCompliance)

• Strong prioritization and work allocation skills

• Multitasking is must

• Change management skills and experience preferred

• Inhouse Payroll processing experience in WD and Tax calculation and disbursement along with Understanding of Garnishment

Competencies/Behaviors required for job

• Integrity and Candor

• Proven effectiveness at delivering outstanding results

• High level of collaboration

• Grow by Building and Applying Expertise

• Drives results by building high-trust relationships at all levels

• Navigates the organization and understands the complexity of a global services group

• Strong communication skills to both a technical and non-technical audience

• Ability to lead technological change and process improvements – Workday knowledge is must

• Flexibility to handle changing work demands

• Attentive listening skills and attention to detail are necessary

• Ability to coach and lead the team

• Demonstrate a passion for and understanding of process and technology

Additional Information

Hiring Manager

Savita Bhoir

Date

Sept'25

Hiring Manager (EMT)

Pradnya Salastekar

Date

Reviewed by – HR Contact

Date