Payroll Specialist

Job Description:

Position Title:

Payroll Specialist - US

Function/Group:

GSS/HRSS/International Payroll

Country:

India

Location:

Mumbai

Pay Grade:

PG 40 – Specialized Support

Job Type:

Full time

Role Reports to:

Payroll Team Lead - US

Geographical Scope:

Global

Percentage of travel required:

Sponsor

Job Overview

Payroll Specialist is expected to:

• Administers assigned components of payroll processing to ensure completeness, accuracy and timeliness of payments for countries supported

• Liaises with Payroll Vendor, HR, and Finance team members

• Delivers service excellence to employees, managers and HR professionals

Job Responsibilities

75%

of Time

Payroll Processing:

• Performs the day to day payroll processing activities including payroll inputs

• Analyze and prioritizes incoming work to ensure data is processed by the cut-off date

• Audits payroll and time and labor data and corrects data as necessary

• Produces timely and accurate gross to net processing and pay distribution

• Participate in year-end expat remuneration audits, including resolving reconciling items related to processing

• Provides level 2 inquiry payroll support and provides applicable guidance

• Process Garnishments, Court and Child Support orders

• Responsible for calculating and collecting overpayments; monitor internal collections process

• Accountable for the transactional process work and data entry, ongoing HR process harmonization/improvement

• Responsible for effective and efficient delivery of Payroll across network – deliver SLA's (service level agreement's), KPIs (Key Performance Indicators), metrics/measures

• Effectively communicate with diverse Stakeholders

• Provide timely updates to Stakeholders and proactively resolve issues

• Demonstrate a high level of customer orientation towards stakeholders

• Build a trusting and effective relationship with payroll vendors / partners

• Support the queries/requests regarding payroll

20%

of Time

Reporting & MIS:

• Ownership of the end to end payroll processing of all supported markets

• Creation of Monthly / quarterly PPT decks for payroll service review calls

• Dashboard updation

• Responsible for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with vendor

• Update of Payroll KPI reports on time and correctly as soon as payroll is over

• Supporting Audit and other adhoc reporting requirements

• Testing – provide support for Testing (initial and any ongoing)

5%

of Time

Strategies:

• Be the go-to person for information and guidance on payroll processes

• Maintain and update related process documentations for training and business continuity

• Drive process improvement through Continuous Improvement tools

• Identify & share best practices across other teams, internal and external stakeholders

• Identify and leverage HMM opportunities

• Perform activities with metrics focus

• Automate processes and adopt technology where needed

Desired Profile

Education

Minimum Degree Requirements:

Bachelors

Preferred Degree Requirements:

Bachelors

Preferred Major Area of Study:

Global University degree preferred

Required Professional Certifications:

Preferred Professional Certifications:

Experience

Minimum years of related experience required:

3 – 5 years of US Payroll experience preferred

Preferred years of related experience:

3 – 5 years customer service experience preferred

Specific Job Experience or Skills Needed

• Ability to partner with peers and project team members and demonstrate collaborative and effective teamwork

• Ability to work cross-functionally and learn quickly

• Ability and willingness to adapt to a dynamic set of standards and tools

• Ability to function as a creative self-starter and to work independently

• Knowledge of technical systems preferred (Workday, SaaS and other)

• Strong prioritization & time management skills

• Multitasking is must

Competencies/Behaviors required for job

• Integrity and Candor

• Challenge and Question with Courage

• High level of collaboration

• Drives results by building high-trust relationships at all levels

• Navigates the organization and understands the complexity of a global services group

• Strong communication skills to both a technical and non-technical audience

• Ability to execute technological change and process improvements

• Flexibility to handle changing work demands

• Attentive listening skills and attention to detail are necessary to be effective in this role

Additional Information

Hiring Manager

Abhishek Jain

Date

Feb'25

Hiring Manager (EMT)

Savita Bhoir / Pradnya Salastekar

Date

Reviewed by – HR Contact

Date