Payroll Team Lead

Position Title:

Payroll Team Lead

Function/Group:

GSS/HRSS/International Payroll

Country:

India

Location:

Mumbai

Pay Grade:

PG 50 – Experienced Professional 

Job Type:

Full time

Role Reports to:

Regional Payroll Lead

Geographical Scope:

Global

Percentage of travel required:

No

Sponsor

Job Overview

Payroll Team Lead is expected to:

·       Be first point of escalation for all US Payroll related issues , HR and Finance team members, External Vendors

·       Lead team with accountability of end to end Inhouse payroll processing and management support

·       Focuses on Process Improvement opportunities

·       Delivers service excellence to Employees, Managers and HR professionals

·       Maintenance of high Employee Engagement Scores

·       Should be expert of inhouse payroll processing in Workday for  US and Canada Employees along with Tax knowledge and Garnishment process

·       Transition of work as and when needed to Mumbai center and appropriate allocation and management

Job Responsibilities

40%

of Time

Payroll Processing:

·       Ensures team is performing the day to day payroll processing activities & Overall Accountability of US and Canada payroll processing

·       Analyze and prioritizes incoming work amongst team to ensure data is processed by the cut-off date

·       Accountable for the transactional process work and data entry, ongoing HR process harmonization/improvement, and processing within the region/market

·       Play a critical role of acting as a "Liaison" between Payroll team and Tax Agencies, Vendors, HR, and Finance teams

·       Leads Process Improvement, Standardization and Automation opportunities

·       Be Payroll Checker for all supported payroll for different wage types EEs i.e. Wage, Salaried etc.

·       Review Validation of gross to net process and approval bank files and necessary payroll routes

·       Accountable for effective and efficient delivery of Payroll across network – deliver SLA's (service level agreement's), KPIs (Key Performance Indicators), metrics/measures

·       Analyze work intake and provide team's assistance to manage payroll queries over Service Now case management tool

·       Mitigating risks related to: SOX audits, data privacy, security, visibility, other related regional concerns

·       Provides level 3 inquiry payroll support to employees, managers and HR. Escalate issues to vendor as needed

·       Effectively communicate with diverse Stakeholders

·       Provide timely updates to Stakeholders and proactively resolve issues

·       Demonstrate a high level of customer orientation towards stakeholders

·       Build a trusting and effective relationship with payroll vendors / partners

·       Ensure Garnishment orders are actioned on timely basis along with appropriate responses to agencies, authorities as applicable

·       Work closely with US team members

20%

of Time

Reporting & MIS:  

·       Ownership of the end to end payroll processing of all employees of US and Canada region

·       Update and Review of payroll service metrics at a set frequency

·       Ensure all relevant tools are reviewed and updated on timely manner – SN case etc.

·       Review and Dashboard management is completed with all team members updates

·       Accountable for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with vendor

·       Ensuring team is updating Payroll KPI reports on time and correctly as soon as payroll is over

·       Creation / Review of Eligible Earning reports

·       Supporting Audit and other adhoc reporting requirements

·       Testing – provide support for Testing (initial and any ongoing)

·       Ensures project related trackers and worksheets and documentation process is reviewed on periodic basic

20% 

Of Time

People Mgmt

• Coach and develop the Team
• Focus on Talent retention
• Set an inclusive culture
• Responsible for Team engagement interventions
• Ensure team BCP and rotation plans are managed appropriately considering Team members growth

20%

of Time

Strategies:

·       Be the go-to person for information and guidance on end to end US and Canada payroll processes

·       Ensure BCP / FMEA / Automation / uPerform and other process documentations /trackers are updated for training and business continuity.Drive process improvement through Continuous Improvement tools

·       Identify & share best practices across other teams, internal and external stakeholders

·       Identify and leverage HMM opportunities

·       Support activities with metrics focus

·       Automate processes and adopt technology where needed

·       Responsible to actively partner in Service Excellence Framework execution

·       Lead Inhouse Payroll processing team of US and Canada

·       Lead Team Engagements w.r.t. Team meetings, update, etc.

·       Drive changes within region for enhanced payroll scope, new capabilities etc.

Desired Profile

Education

Minimum Degree Requirements:   

Bachelors

Preferred Degree Requirements:   

Bachelors

Preferred Major Area of Study:

Global University degree preferred

Required Professional Certifications:

-

Preferred Professional Certifications:

-

Experience

Minimum years of related experience required:

7-9 years of US and Canada payroll experience with customer service experience

Inhouse payroll processing experience of Workday

Preferred years of related experience:

5-7 years of Team handling experience

Any Payroll or related process Transition Experience

Specific Job Experience or Skills Needed

·       Ability to partner with peers and project team members and demonstrate collaborative and effective teamwork

·       Ability to work cross-functionally and learn quickly

·       Ability to lead / handle a team

·       Good problem-solving skills, bias for action, decisive, strong time management skills

·       Ability and willingness to adapt to a dynamic set of standards and tools

·       Ability to function as a creative self-starter and to work independently

·       Knowledge of technical systems preferred (Workday, ADP SmartCompliance)

·       Strong prioritization and work allocation skills

·       Multitasking is must

·       Change management skills and experience preferred

·       Inhouse Payroll processing experience in WD and Tax calculation and disbursement along with Understanding of Garnishment

Competencies/Behaviors required for job

·       Integrity and Candor

·       Proven effectiveness at delivering outstanding results

·       High level of collaboration

·       Grow by Building and Applying Expertise

·       Drives results by building high-trust relationships at all levels

·       Navigates the organization and understands the complexity of a global services group

·       Strong communication skills to both a technical and non-technical audience

·       Ability to lead technological change and process improvements – Workday knowledge is must

·       Flexibility to handle changing work demands

·       Attentive listening skills and attention to detail are necessary

·       Ability to coach and lead the team

·       Demonstrate a passion for and understanding of process and technology