Csa (15/10/2025)

2 days ago

Mumbai Maharashtra, India Firstsource Solutions Full time

About Firstsource Firstsource Solutions Limited an RP-Sanjiv Goenka Group company NSE FSL BSE 532809 Reuters FISO BO Bloomberg FSOL IN is a specialized global business process services partner providing transformational solutions and services spanning the customer lifecycle across Healthcare Banking and Financial Services Communications Media and Technology Retail and other diverse industries With an established presence in the US the UK India Mexico Australia South Africa and the Philippines we make it happen for our clients solving their biggest challenges with hyper-focused domain-centered teams and cutting-edge tech data and analytics Our real-world practitioners work collaboratively to deliver future-focused outcomes Voice Inbound - A CSA in this role deals with a number of incoming calls pertaining to the client s business The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction Roles Responsibilities Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call Responds to incoming outgoing calls from the customers to solve queries and provide alternative options also to change any account information with General maintenance upon customers request Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA Ensures all information provided is post verification and authentication as per the Data protection Act Updates the client software with customer information queries and Service requests Provides new thoughts and ideas for process improvements Works in conjunction with process requirements and metrics SLA Forwards customer feedback VOC to the supervisors for concerns suggestions raised by customer Required Skills and Qualifications HSC with 12 months of experience Graduate Fresher 6 months of experience Should not be pursuing studies real time HR SVAR B1 50 OPS Typing test Disclaimer Firstsource follows a fair transparent and merit-based hiring process We never ask for money at any stage Beware of fraudulent offers and always verify through our official channels or firstsource com email addresses

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