Csa

2 days ago

Mumbai Maharashtra, India Firstsource Healthcare Full time

CSA

**Date**:Jun 12, 2025

**Location**:Mumbai, IN

**Requisition ID**:15542

**Description**:
**About Firstsource**

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes

**Roles & Responsibilities**:
Ø Responds to queries from customer through chat to answer queries / inquiries, provide information

and handle complaints regarding the organization’s products or services.

Ø Understands customer query and responds to it ensuring that all queries / concerns are answered via

web chat.

Ø Update account information and performs general maintenance upon customers’ request.

Ø Understands customer’s latent needs and maximizes opportunities to promote relevant products and

services.

Ø Guides the customer to relevant web pages in the client website that offer the information they seek,

if appropriate.

Ø Exhibits promptness and politeness using the appropriate language while answering customer queries.

Ø Target Oriented - Works efficiently towards achieving the SLA based on the process requirement and

meets the specified quality standards.

Ø Ability to handle multiple tasks simultaneously with ability to prioritize while providing exceptional

Customer service

Ø Maintains data confidentiality and adheres to information security and compliance norms laid out.

**Required Skills and Qualifications**

Ø Average Response Time

Ø First Call Resolution

Ø Customer Satisfaction

Ø Net Promoter Score
- Bachelor’s degree or equivalent (fresher may apply).
- Undergraduates with a minimum of 2 year of customer service experience

  • Csa

    10 hours ago

    Mumbai, Maharashtra, India Firstsource Healthcare Full time

    CSA **Date**:Jun 13, 2025 **Location**:Mumbai, IN **Requisition ID**:15602 **Description**: **About Firstsource** Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services...

  • Csa

    10 hours ago

    Mumbai, Maharashtra, India Firstsource Healthcare Full time

    CSA **Date**:Jun 13, 2025 **Location**:Mumbai, IN **Requisition ID**:15604 **Description**: **About Firstsource** - Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services...

  • Csa

    10 hours ago

    Mumbai, Maharashtra, India Firstsource Healthcare Full time

    CSA **Date**:Jun 13, 2025 **Location**:Mumbai, IN **Requisition ID**:15613 **Description**: **About Firstsource** Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services...

  • Csa

    10 hours ago

    Mumbai, Maharashtra, India Firstsource Healthcare Full time

    CSA **Date**:Jun 13, 2025 **Location**:Mumbai, IN **Requisition ID**:15782 **Description**: **About Firstsource** Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services...

  • Csa

    4 days ago

    Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Post - CSA Salary - 16000/- + OT Duty timing - 9 hours Location - T3 IGI airport Qualification - 12th & Above Passport mandatory. Female Only - Experience- 1 - 2 Years- Salary- 2 Lac 25 Thousand To 2 Lac 50 Thousand P.A.- Industry- Accounting / Auditing / Taxation- Qualification- Diploma, Advanced/Higher Diploma, Other Bachelor Degree, B.A, B.B.A, B.Com- Key...

  • Csa

    10 hours ago

    Mumbai, Maharashtra, India Firstsource Healthcare Full time

    CSA **Date**:Jun 13, 2025 **Location**:Mumbai, IN **Requisition ID**:15830 **Description**: **About Firstsource** Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services...

  • Csa

    10 hours ago

    Navi Mumbai, India Job Zone Pvt. Ltd. Full time

    Sutherland Global Services (Airoli) **Job Description**: 1. Location: Airoli 2. Handling Inbound calls (US Customer Service) 3. Need to Handle Ecommerce Related Queries 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate Fresher or with Minimum 6 Months of Customer Service Experience. 7. Shift Timing 24*7 rotational shift. 8....

  • Csa

    1 day ago

    Mumbai, India Job Zone Pvt. Ltd. Full time

    7. Shift Timing 24*7 rotational shift.8. Week off-2 Rotational week off between Monday till Sunday 10. Salary - 28,000 in hand + 2750 Incentives.11. Strict background verification for all Employment and Educations documents.12. Rounds of Interviews: HR, Ops (WebEx), GLA(VNA), Typing-25/85.13. Transport Boundaries: Kalyan to Thane, Thane to Panvel, Panvel to...

  • Csa (Customer Service Associate)

    10 hours ago

    Mumbai, India UMAA Full time

    Designation: -CSA WFH Interview round: -First telephonic/Second F2F Round F2F Round location: -Thane(W) Should have good english speaking skills Should be comfortable with rotational shifts Including night shift. **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund - Work from home Schedule: - Day shift -...

  • Csa (Customer Service Associate)

    3 days ago

    Baramati, Pune, Maharashtra, India Arthav Information technologies Full time

    **Job Title**:CSA Customer Service Associate **Job Types**: Full-time **Salary**: Full-time = ₹11800 per month CTC **Job Role**: Working in store, serving customers, product facing arranging products received from DC. **Supplementary pay types**: - Overtime pay - Performance bonus - Yearly bonus **Salary**: ₹11,000.00 per month Schedule: - Day...