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Csa

3 weeks ago

Mumbai Maharashtra, India Firstsource Healthcare Full time

CSA

**Date**:Jun 13, 2025

**Location**:Mumbai, IN

**Requisition ID**:15782

**Description**:
**About Firstsource**

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

**Roles & Responsibilities**:
Inbound calls for Sky Mobile related quires and upselling on products as per the client requirement.

**Required Skills and Qualifications**

Ø Voice process (30-35 calls per/day)

Ø Good communication skills

Ø Performance and Sales Incentives (Sales amount not to be disclosed)

Ø Objection handling skills

Ø 2 days rotational work off in a week

Ø 24*7 shift

Ø Typing skills: 15 wpm with 85 % accuracy

Ø Minimum qualification is 10th/ 12th / Graduate (Age criteria 18+)

Ø HSC Fresher

Ø Any specialization (student with backlogs can apply)

Ø Post Graduates (except LLB / Chartered Accountant / MBBS / ICWA)