Incident Manager
21 hours ago
Job Description The Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts across our production systems and infrastructure. In this high-impact role, you will own the entire lifecycle of major incidents, ensuring they are resolved quickly, communicated clearly, and analysed deeply. You'll not only lead during crisis moments but also build scalable incident management practices, define policy, train teams, and drive continuous reliability improvements. Key Responsibilities - System Reliability and Architecture: Able to lead system capacity planning. Drive the improvement to key metrics like MTTD/MTTA/MTTR. - Enhance Observability and Monitoring: Enhance coverage of critical applications and reduce noisy alerts. - Incident Detection & Triage: Monitor systems and inputs to identify incidents, validate them, and classify based on severity and business impact. - Incident Response Coordination: Lead high-priority incidents, mobilize relevant teams, and coordinate response efforts effectively. - Communication & Status Updates: Share timely updates with leadership and teams; ensure accurate status tracking and clear communication to customers when needed. - Post-Incident Analysis & RCA: Conduct root cause analysis for major incidents, facilitate blameless post-mortems, and follow through on corrective actions. - Process & Playbook Ownership: Maintain and improve incident processes, SLAs, escalation paths, and supporting documentation like runbooks and templates. - Collaboration & Stakeholder Alignment: Work closely with cross-functional teams to resolve recurring issues and align on improvements. - Tooling & Automation: Manage incident tools and drive automation in detection, alerting, and reporting. - Training & Readiness: Conduct simulation drills and train teams on incident response best practices. Key Requirements - 4+ years of experience in incident response, SRE, DevOps, or production operations - Proven experience leading high-severity incident responses across distributed systems - Strong technical fluency in cloud platforms like AWS, monitoring, and alerting - Expertise with incident management tools (PagerDuty, Opsgenie, Blameless, etc.) - Outstanding communication and stakeholder management skills - Familiarity with SLI/SLO/SLA frameworks, observability, and reliability engineering - Deep understanding of ITIL or incident lifecycle processes - Calm, structured, and analytical decision-maker especially under pressure Why Should You Apply - Fast-paced environment - Accelerated Growth & Rewards - Easily approachable management - Work with the best minds and industry leaders - Flexible work timings Interested If this role sounds like you, then apply with us You have plenty of room for growth at LeadSquared.
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Incident manager
3 weeks ago
India Insight Global Full timeRequired Skills 5+ years of experience as an incident manager Strong ITSM experience (incident, change, and problem management) Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidents Experience with daily operational incident tickets (not major incidents) Service Now experience for managing...
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Incident Manager
3 weeks ago
India Insight Global Full timeJob Description Required Skills - 5+ years of experience as an incident manager - Strong ITSM experience (incident, change, and problem management) - Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidents - Experience with daily operational incident tickets (not major incidents) - Service Now...
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Incident Manager
3 weeks ago
India Insight Global Full timeRequired Skills - 5+ years of experience as an incident manager - Strong ITSM experience (incident, change, and problem management) - Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidents - Experience with daily operational incident tickets (not major incidents) - Service Now experience for...
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Incident Manager
3 weeks ago
India Insight Global Full timeRequired Skills5+ years of experience as an incident managerStrong ITSM experience (incident, change, and problem management)Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidentsExperience with daily operational incident tickets (not major incidents)Service Now experience for managing tickets,...
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Incident Manager
3 weeks ago
India Insight Global Full timeRequired Skills 5+ years of experience as an incident manager Strong ITSM experience (incident, change, and problem management) Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidents Experience with daily operational incident tickets (not major incidents) Service Now experience for managing...
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Incident Management Engineer
1 week ago
Bengaluru, India Syniverse Full timeJob Description Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized...
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Incident Manager
1 week ago
Noida, India Ericsson Full timeJob Description Join our Team About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your...
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Incident Manager
7 days ago
Bengaluru, Karnataka, India Advent Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearExciting Job Opportunity Incident ManagerI hope this email finds you well.I am reaching out to share an exciting job opportunity at Advent Global. We are currently seeking a talented and motivated individual to join our team as Incident ManagerNP-15 Days MaxSkills- Incident ManagerJob Details Job Title: Incident ManagerLocation: BangaloreSalary: As per...
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Incident Manager
3 weeks ago
Bengaluru, India Systal Technology Solutions Full timeCompetitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Systal Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompetitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...
