Incident Manager

4 days ago

Bengaluru, Karnataka, India Careernet Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Skills: ITIL, ITSM, Production Support, Linux, UNIX.

Roles & Responsibilities:

  • Manage production incidents to resolution in a 24/7/365 environment, utilizing  incident management processes and keeping management informed of status, impact, and resolution actions.
  • Lead and guide incident triage calls from a technical perspective, analyzing infrastructure and application components using event monitoring solutions like APM.
  • Influence technical teams during calls and articulate troubleshooting steps effectively.
  • Conduct technical follow-up calls for high-profile incidents.
  • Ensure proper functional and management escalation as per standards and procedures.
  • Follow up on items that may negatively impact production operations, assist with post-mortem activities, and support operational improvements.
  • Implement new and improved processes based on management recommendations, create reports, and address ad-hoc requests.
  • Analyze infrastructure and application components during incident triage calls.
  • Communicate effectively with all management levels, translating technical issues into non-technical terms, and manage large conference calls during incidents.
  • Hands-on experience with ServiceNow or other ticketing tools is required.

Experience Requirement:

  • 6 - 9 years of experience in incident management and ITSM practices.
  • Proven track record of managing critical production incidents in a high-pressure 24/7 environment.
  • Strong technical acumen in infrastructure and applications, with the ability to lead troubleshooting calls effectively.
  • Experience working with cross-functional technical teams and coordinating escalations efficiently.
  • Background in production support and working knowledge of Linux/UNIX systems is preferred.

Education: Any Graduation.

  • Incident Manager

    2 days ago

    Bengaluru, Karnataka, India Advent Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Exciting Job Opportunity Incident ManagerI hope this email finds you well.I am reaching out to share an exciting job opportunity at Advent Global. We are currently seeking a talented and motivated individual to join our team as Incident ManagerNP-15 Days MaxSkills- Incident ManagerJob Details Job Title: Incident ManagerLocation: BangaloreSalary: As per...

  • Incident Manager

    6 days ago

    Bengaluru, Karnataka, India Systal Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Competitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...

  • Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...

  • Incident Manager

    6 days ago

    Bengaluru, Karnataka, India Ours Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About CompanyOURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational excellence.We are currently hiring an Incident...

  • Incident Manager

    1 week ago

    Bengaluru, Karnataka, India LeadSquared Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...

  • Incident Manager

    6 days ago

    Bengaluru, Karnataka, India OURS GLOBAL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join OURS GLOBAL as an Incident ManagerAbout CompanyOURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational...

  • Incident Manager

    2 days ago

    Bengaluru, Karnataka, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DoRESPONSIBILITIESDrive the efficiency and effectiveness of the Incident Management processEnsure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the CustomerRegular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident...

  • Incident Manager

    6 days ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About The Role   RoleIncident Manager  Roles & Responsibilities:  - Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures.- Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of...

  • Incident Manager

    6 days ago

    Bengaluru, Karnataka, India OGI Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Incident Manager – Manage and coordinate incident tickets, prioritize P1 issues, ensure timely resolution, track progress, escalate delays, and maintain logs. Strong communication, follow-up, and ITSM knowledge preferred.

  • Incident Manager

    6 days ago

    Bengaluru, Karnataka, India Capgemini Engineering Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...