Incident Manager
4 days ago
Key Skills: ITIL, ITSM, Production Support, Linux, UNIX.
Roles & Responsibilities:
- Manage production incidents to resolution in a 24/7/365 environment, utilizing incident management processes and keeping management informed of status, impact, and resolution actions.
- Lead and guide incident triage calls from a technical perspective, analyzing infrastructure and application components using event monitoring solutions like APM.
- Influence technical teams during calls and articulate troubleshooting steps effectively.
- Conduct technical follow-up calls for high-profile incidents.
- Ensure proper functional and management escalation as per standards and procedures.
- Follow up on items that may negatively impact production operations, assist with post-mortem activities, and support operational improvements.
- Implement new and improved processes based on management recommendations, create reports, and address ad-hoc requests.
- Analyze infrastructure and application components during incident triage calls.
- Communicate effectively with all management levels, translating technical issues into non-technical terms, and manage large conference calls during incidents.
- Hands-on experience with ServiceNow or other ticketing tools is required.
Experience Requirement:
- 6 - 9 years of experience in incident management and ITSM practices.
- Proven track record of managing critical production incidents in a high-pressure 24/7 environment.
- Strong technical acumen in infrastructure and applications, with the ability to lead troubleshooting calls effectively.
- Experience working with cross-functional technical teams and coordinating escalations efficiently.
- Background in production support and working knowledge of Linux/UNIX systems is preferred.
Education: Any Graduation.
-
Incident Manager
2 days ago
Bengaluru, Karnataka, India Advent Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearExciting Job Opportunity Incident ManagerI hope this email finds you well.I am reaching out to share an exciting job opportunity at Advent Global. We are currently seeking a talented and motivated individual to join our team as Incident ManagerNP-15 Days MaxSkills- Incident ManagerJob Details Job Title: Incident ManagerLocation: BangaloreSalary: As per...
-
Incident Manager
4 weeks ago
Bengaluru, Karnataka, India Systal Technology Solutions Full timeIncident ManagerCompetitive Salary and Benefits :Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our...
-
Incident Manager
7 days ago
Bengaluru, Karnataka, India Systal Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompetitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...
-
Incident Manager
7 days ago
Bengaluru, Karnataka, India Ours Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout CompanyOURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational excellence.We are currently hiring an Incident...
-
Incident Manager
7 days ago
Bengaluru, Karnataka, India OURS GLOBAL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJoin OURS GLOBAL as an Incident ManagerAbout CompanyOURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational...
-
Incident Manager
3 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
4 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
3 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full time ₹ 6,00,000 - ₹ 18,00,000 per yearThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
2 days ago
Bengaluru, Karnataka, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDoRESPONSIBILITIESDrive the efficiency and effectiveness of the Incident Management processEnsure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the CustomerRegular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident...