Incident Manager
3 days ago
About The Role
RoleIncident Manager
Roles & Responsibilities:
- Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures.
- Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management.
- IM is responsible to identify process deviations and applying suitable corrective measures.
- IM is responsible to manage communications during major incidents to customer and internal stakeholders.
- IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management.
- IM is responsible to monitor the adherence to incident management service level agreement and apply suitable corrective measures as required.
- IM should plan, schedule and drive adherence to incident reviews by Tier 2 / Tier 3 engineers.
- IM should establish continuous service improvement cycles where the process, performance, activities, policies, procedures, supporting technology, roles and responsibilities are reviewed, and suitable corrective measures are applied as applicable.
-
Incident Manager
4 days ago
Bengaluru, Karnataka, India Systal Technology Solutions Full timeIncident ManagerCompetitive Salary and Benefits :Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our...
-
Incident Manager
3 days ago
Bengaluru, Karnataka, India Systal Technology Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per yearCompetitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...
-
Incident Manager
5 days ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
22 hours ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Management
4 weeks ago
Bengaluru, Karnataka, India Artech Infosystems Private Limited Full timeJob DescriptionJob Title : Incident ManagementExperience: 1-3 yearsLocation : BangaloreNotice period : immediate 15 daysMandatory Skills :1. Active Directory2. Bit locker3. Service Now Ticketing tool.4. Troubleshooting5. Incident management6. Candidate Should have experience in International Tech SupportDescription :We are looking for an experienced Incident...
-
Incident Manager
4 days ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
4 weeks ago
Bengaluru, Karnataka, India Netpace Full timeJob Description- Job Requirement9 years in IT Operations and/or service delivery management- 5 years working as an incident manager and Major Incident Manager.- Strong practical ITIL/ITSM skill set with operational experience with some / all of the service design, service transition, and service operation processes- ITIL V3 Foundation certified- Strong...
-
Incident Manager
1 day ago
Bengaluru, Karnataka, India Careernet Full time ₹ 1,04,000 - ₹ 1,30,878 per yearKey Skills: ITIL, ITSM, Production Support, Linux, UNIX.Roles & Responsibilities:Manage production incidents to resolution in a 24/7/365 environment, utilizing incident management processes and keeping management informed of status, impact, and resolution actions.Lead and guide incident triage calls from a technical perspective, analyzing infrastructure...
-
Incident Manager
5 days ago
Bengaluru, Karnataka, India State Street Full timeWho we are looking for The Incident Manager role is part of the Major Incident Management function within Global Production Management Major Incident Management provides a follow the sun support model to manage co-ordinate and communicate major incidents As Major Incident Manager you will Coordinate the resolution of critical Major Incidents utilizing...
-
Incident Manager
4 days ago
Bengaluru, Karnataka, India IG Group Full timeJob DescriptionJob TitleIncident ManagerJob DescriptionJoin the game-changersWe are looking for an Incident Manager to join the team that is responsible for ensuring incidents adversely affecting the business are quickly diagnosed, workarounds are determined, proper root cause analysis is performed and actions are taken to ensure that the incident does not...
