Incident Manager
1 week ago
Roles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident lifecycle – detection, logging, categorization, prioritization, resolution, and closure. Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes. Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues. Collaborate with architecture and development teams to identify patterns, improve system reliability, and strengthen incident prevention strategies. Develop and maintain incident management processes, playbooks, and metrics to improve response efficiency and reduce recurrence. Manage communications and stakeholder expectations during critical incidents and post-incident reviews. Participate in on-call rotations and ensure 24x7 support coverage as required. Continuously drive improvements in monitoring, alerting, and automation to minimize incident impact and MTTR (Mean Time to Recovery). Required Skills & Qualifications: 8–14 years of experience in Incident Management / Production Support / Site Reliability / IT Operations roles. Strong experience in managing incidents within complex distributed architectures and cloud-based environments (AWS preferred). Expertise in AWS services such as EC2, S3, Lambda, CloudWatch, RDS, and related monitoring and logging tools. Exposure to Redis and Elasticsearch for cache management, data indexing, and performance optimization. Excellent communication and coordination skills to handle high-pressure situations and interact with senior stakeholders. Proven ability to perform Root Cause Analysis (RCA) and implement corrective and preventive measures. Experience with ITIL processes (Incident, Problem, Change Management). Familiarity with tools such as ServiceNow, Jira, CloudWatch, PagerDuty , etc. Strong analytical and problem-solving skills with a proactive approach to issue resolution. Ability to work in 24x7 production support environments and handle critical incident escalations effectively.
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Incident Manager
1 week ago
India Talentoj Full timeRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
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Incident Manager
1 week ago
india, IN Talentoj Full timeRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
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Incident Manager
3 weeks ago
Noida, India Ericsson Full timeJob Description Join our Team About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your...
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Incident Manager
19 hours ago
Pune - Business Bay, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearGlobal Incident Management - Incident Manager, AVP Job Description: Job Title: Global Incident Management - Incident Manager Location: Pune, India Corporate Title: AVP Role DescriptionThe Global incident management team provides 24x7 service to manage Major incidents in the bank. Team facilitates the incident bridges and ensures timely issues...
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Incident Management Engineer
3 weeks ago
Bengaluru, India Syniverse Full timeJob Description Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized...
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Critical Incident Manager
3 weeks ago
India Innovatia Technical Services Inc. Full timeJob Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...
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ITSM Incident Management Analyst
2 weeks ago
Pune, India DigitalXNode Full timeJob Description About The Role A leading global financial services firm is seeking a skilled ITSM Incident Management Analyst to join their dynamic team in Pune. Key Responsibilities - Incident Management: Execute ITSM incident management processes, identify root causes, and implement effective resolution strategies. - Process Improvement: Continuously...
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ServiceNow Incident Management
3 weeks ago
Kolkata, West Bengal, India, West Bengal Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:Excellent communication and customer handling skillsKnowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.Hands...
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Incident Manager
2 weeks ago
Bengaluru, India LeadSquared Full timeJob Description The Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident...
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Incident Recovery Lead
5 days ago
Bengaluru, India Rakuten Symphony Full timeJob Description We are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN...
