ServiceNow Incident Management

2 days ago


Kolkata West Bengal India, West Bengal Tata Consultancy Services Full time

TCS is Hiring ServiceNow Incident Management For Kolkata location


Experience : 4 - 6 years


Mode of interview: Virtual


Location : Kolkata


JOB DESCRIPTION:

Must have:

  • Excellent communication and customer handling skills
  • Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.
  • Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.
  • Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
  • Experience in working in SLA based and 24/7 support model.
  • Experience in Change management procedures.


Good to have:

  • Knowledge of JIRA ticketing tool
  • Knowledge of Slack
  • Knowledge of Confluence
  • Overall knowledge of Service now.


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