Hiring For ServiceNow Architect CSM

2 days ago


Kolkata, West Bengal, India Mpowerment Resources LLP Full time ₹ 25,00,000 - ₹ 35,00,000 per year

Hiring for ServiceNow Architect CSM (Pre-Sales & Post-Sales)

Experience:
8 Years - 12 Years

Location:
 Mohali, Punjab

Mode:
 Full-time, On-site

Timings:
 4pm-1 am (Home drop for Females); 5 days working

Budget:
 25 LPA - 35 LPA

Role Overview

We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications.

Mandatory Skills

  • 8+ years in ServiceNow, with at least 3+ years as an Architect.
  • Strong communication, consulting, and stakeholder management skills.
  • Ability to bridge business requirements with technical execution.
  • Degree in Computer Science, Engineering, or related field.

Qualifications

  • Technical Expertise
  • Strong hands-on experience in 
    ServiceNow CSM
    with specialization in Pre-Sales and Post-Sales lifecycle modules.
  • Solid background in
    ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, and REST/SOAP integrations.
  • Experience with other 
    SN modules (ITSM, ITOM, HRSD, FSM)
     is a plus.
  • Certifications (preferred/must-have)
  • ServiceNow
    Certified Technical Architect (CTA)
    or equivalent experience.
  • Certified Implementation Specialist CSM (CIS-CSM).
  • ServiceNow CSA (System Administrator).
  • Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub, Application Portfolio Mgmt).

Key Responsibilities

Architecture & Design:

Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including:

Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management.

Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service,

Renewals.

Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions.

Ensure alignment of architecture with enterprise standards, scalability, and compliance.

Pre-Sales Enablement

Collaborate with sales and solution teams to demonstrate CSM capabilities to clients.

Translate business requirements into solution blueprints across the customer lifecycle.

Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases.

Post-Sales Delivery

Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality.

Guide delivery teams on workflows, data models, integrations, and security design.

Act as an escalation point for complex technical issues during post-sales delivery.

Collaboration & Leadership

Partner with client architects, technical leads, and internal cross-functional teams.

Provide thought leadership in designing customer engagement workflows end-to-end.

Mentor developers and junior architects, building a strong CSM capability within the team.



  • Kolkata, West Bengal, India Lexmark Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...


  • Kolkata, West Bengal, India Tata Consultancy Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Greetings from TCSTCS hiring for ServiceNow ITOM DeveloperJob Title: ServiceNow ITOM DeveloperExperience Range: 4- 15 YearsLocation: KolkataMode of Interview: In person/ Face to faceDate of Interview: 15-Nov-25Time: 9am to 2pmMinimum Qualification: 15 years of full-time educationMust have:Experience of ITOM suite (CSDM/CMDB /Discovery/Service Mapping/Event...

  • Snowflake Architect

    1 week ago


    Kolkata, West Bengal, India Atrium Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    In This Role, You Will : - Lead the design and implementation of end-to-end data solutions within the Snowflake ecosystem, covering data ingestion, transformation, storage, and consumption layers - Define and enforce best practices for Snowflake usage, including data modeling, query optimization, security frameworks, access control, and cost...

  • Pyspark Architect

    2 weeks ago


    Kolkata, West Bengal, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: PySpark ArchitectLocation: Bangalore,Pune,Kolkata Experience Required: 7 to 13 YearsRole Overview:We are seeking a highly skilled and motivated PySpark Manager to lead our dataengineering initiatives. The ideal candidate will have deep expertise in PySpark,Hadoop, AWS, Teradata, Scala, and data visualization tools. You will be responsible...

  • Pyspark Architect

    4 days ago


    Kolkata, West Bengal, India Talent Worx Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description: PySpark ArchitectLocation: Bangalore,Pune,KolkataExperience Required: 7 to 13 YearsRole Overview:We are seeking a highly skilled and motivated PySpark Manager to lead our dataengineering initiatives. The ideal candidate will have deep expertise in PySpark,Hadoop, AWS, Teradata, Scala, and data visualization tools. You will be responsible...


  • Kolkata, West Bengal, India Opella Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job title: Scientific Sales Executive Location: KolkataOpella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.  Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide...


  • Kolkata, West Bengal, India ICS Consultancy Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description: Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have Skills : Pegasystems Pega MarketingGood to Have Skills :  Pegasystems Architecture Job Requirements :    Key Responsibilities :   a: Manage and ensure quality...


  • Kolkata, West Bengal, India Genpact Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Assistant Manager

    6 days ago


    Kolkata, West Bengal, India Dyna Roof Pvt. Ltd. Full time ₹ 4,80,000 per year

    Opening for Kolkata Location – B2B Sales (Dyna Kavach)We are hiring for B2B Sales – Dyna Kavach (Roofing Solutions Division).Looking for candidates experienced in dealing with Builders, Architects, and Contractors.Preferred Experience:Candidates from the Building Materials IndustryExperience in Departmental Sales / Government Sales will be an added...

  • Placement Officer

    2 days ago


    Kolkata, West Bengal, India Samarthanam Trust for the Disabled Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job description:The Placement Officer will be responsible for creating and managing employment opportunities for trained candidates from the Skilling LRC. The role involves building strong industry linkages, coordinating with employers, preparing candidates for interviews, and ensuring successful placement and post-placement support.Employer Engagement &...