Incident Recovery Lead
5 days ago
Job Description We are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU, CU, RU), 5G Core Network Functions (AMF, SMF, UPF, etc.), and the underlying Kubernetes-based cloud platforms. This role is vital in ensuring high service availability and meeting SLA targets in a distributed, virtualized, and automated network environment. Act as the central incident commander during high-severity network events impacting RAN or 5GC workloads. Principle Responsibilities: - Coordinate cross-domain recovery teams spanning Open RAN, IP Transport, 5G core, orchestration, and cloud infra (Kubernetes, CNFs/VMs). - Lead incident bridges and war rooms withstructured approach and clear technical guidance while maintaining regular customer and stakeholder updates. - Interface with vendors and partners when required and assure the effectiveness of the ecosystem for a speedy recovery. - Own and continuously evolve the incident recovery framework, including playbooks, escalation paths, and recovery automation pipelines. - Drive Post-Incident Reviews (PIRs) with initial RCA, impact analysis, and actionable remediation plans. - Monitor and improve KPIs such a MTTR, and Network performance during incidents. - Champion continuous improvement initiatives including training sessions, simulation drills, and knowledge sharing to strengthen the operational readiness of the incident response team. - Ensure compliance with regulatory requirements and security policies during incident handling and data collection. - Support capacity planning and change management processes by providing incident trend analysis and risk assessment insights. Qualification & Required Skills: - Bachelor degree in Telecom/ICT engineering or equivalent , Master degree will be a plus. - Minimum 8+ years of progressive experience in telecommunications network operations, incident management, or network engineering. - Proven track record in managing high-severity incidents in complex, multi-vendor mobile network environments. - Strong Knowledge of Open RAN architecture and 5G core networks in cloud-native environments. - Familiarity with Kubernetes, CNFs, container orchestration, and cloud-native infrastructure monitoring tools. - Excellent analytical and root cause analysis skills. - Calm under pressure, decisive in critical situations. - Strong communication and leadership skills with proven capabilities of effectively managing high base of internal and external stakeholders.
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Incident Recovery Lead
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
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Incident Recovery Lead
3 weeks ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components...
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Incident Recovery Lead
3 weeks ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
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Incident recovery lead
10 hours ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5 G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
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Incident Recovery Lead
8 hours ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components...
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Incident Recovery Lead
3 weeks ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components...
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Incident Recovery Lead
3 weeks ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
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Incident Recovery Lead
3 weeks ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
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Incident Recovery Lead
3 weeks ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
-
Incident Recovery Lead
3 days ago
Bengaluru, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
