ITSM Incident Management Analyst
3 days ago
Job Description About The Role A leading global financial services firm is seeking a skilled ITSM Incident Management Analyst to join their dynamic team in Pune. Key Responsibilities - Incident Management: Execute ITSM incident management processes, identify root causes, and implement effective resolution strategies. - Process Improvement: Continuously improve incident management processes, procedures, and tools to enhance efficiency and reduce downtime. - Data Analysis: Analyze incident data to identify trends, patterns, and opportunities for improvement. - Automation: Leverage automation tools to streamline incident management tasks and reduce manual effort. - Collaboration: Collaborate with cross-functional teams to ensure timely incident resolution and effective communication. - Reporting: Generate accurate and timely reports on incident metrics and key performance indicators. Qualifications And Experience - 5+ years of experience in ITSM incident management - Strong understanding of ITIL frameworks and best practices - Proficiency in ITSM ticketing tools, particularly ServiceNow - Advanced skills in PowerBI for data analysis and reporting - Excellent communication and problem-solving skills - Experience with automation tools and scripting languages - Knowledge of data center operations, Windows administration, virtualization, and networking - Familiarity with Confluence, Azure DevOps, and monitoring tools What We Offer - Competitive salary and benefits package - Opportunity to work on cutting-edge projects - A collaborative and supportive work environment - Potential for career growth and development Join a Global Leader This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about incident management and IT service delivery, we encourage you to apply. Please apply for a resume online, and the digitalxnode evaluation team will reach out to you in case your profile gets screen-selected. We will keep your data in our repository, and our team may reach out to you for other positions. Technology: IT Job Type: Full Time Job Location: Pune Work Mode: Hybrid Experience: 3 Years Work Shift: UK
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Incident Manager
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Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident manager
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Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
1 week ago
Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
2 weeks ago
Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
1 week ago
Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
3 weeks ago
Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
2 weeks ago
Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
2 weeks ago
Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
1 week ago
Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
