ITSM Incident Management Analyst

2 days ago

Pune India DigitalXNode Full time

Job Description About The Role A leading global financial services firm is seeking a skilled ITSM Incident Management Analyst to join their dynamic team in Pune. Key Responsibilities - Incident Management: Execute ITSM incident management processes, identify root causes, and implement effective resolution strategies. - Process Improvement: Continuously improve incident management processes, procedures, and tools to enhance efficiency and reduce downtime. - Data Analysis: Analyze incident data to identify trends, patterns, and opportunities for improvement. - Automation: Leverage automation tools to streamline incident management tasks and reduce manual effort. - Collaboration: Collaborate with cross-functional teams to ensure timely incident resolution and effective communication. - Reporting: Generate accurate and timely reports on incident metrics and key performance indicators. Qualifications And Experience - 5+ years of experience in ITSM incident management - Strong understanding of ITIL frameworks and best practices - Proficiency in ITSM ticketing tools, particularly ServiceNow - Advanced skills in PowerBI for data analysis and reporting - Excellent communication and problem-solving skills - Experience with automation tools and scripting languages - Knowledge of data center operations, Windows administration, virtualization, and networking - Familiarity with Confluence, Azure DevOps, and monitoring tools What We Offer - Competitive salary and benefits package - Opportunity to work on cutting-edge projects - A collaborative and supportive work environment - Potential for career growth and development Join a Global Leader This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about incident management and IT service delivery, we encourage you to apply. Please apply for a resume online, and the digitalxnode evaluation team will reach out to you in case your profile gets screen-selected. We will keep your data in our repository, and our team may reach out to you for other positions. Technology: IT Job Type: Full Time Job Location: Pune Work Mode: Hybrid Experience: 3 Years Work Shift: UK

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