Major Incident Manager
3 weeks ago
Job Description A Day in Your Life at MKS: The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews. You Will Make an Impact By: Incident Coordination - Take ownership of major incidents from detection to resolution. - Initiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network). - Ensure timely engagement of SMEs and escalation to leadership when required. Communication - Provide regular updates to stakeholders during incidents. - Maintain clear and concise communication across technical and business teams. - Issue incident notifications and status reports as per communication plan. Documentation - Record incident timeline, actions taken, and decisions made. - Ensure accurate incident ticket updates in ITSM tool. - Drive post-incident RCA and problem management activities. Process Compliance - Adhere to ITIL Incident Management best practices. - Identify gaps and recommend improvements in incident handling processes. Skills You Bring: - Strong understanding of ITIL framework (Incident & Problem Management). - Excellent communication and leadership skills. - Ability to manage high-pressure situations and make quick decisions. - Familiarity with ITSM tools (ServiceNow, Jira, etc.). - Basic technical knowledge of infrastructure and applications for effective coordination. - High-level knowledge of Windows/Linux OS, Networking fundamentals, AWS, Azure, and Cloud computing. - Experience with monitoring and ITSM tools. - Ability to analyze logs and troubleshoot application/service issues. - Basic scripting skills (PowerShell, Bash, Python preferred). - Good communication and problem-solving skills. - Bachelor's degree in IT/Computer Science or related field. - 8+ years of experience in IT operations, with at least 3 years in incident management. - ITIL Foundation certification preferred.
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Major Incident Management
2 weeks ago
Bengaluru, India Capgemini Full timeJob Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of...
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(15h Left) Manager, NOC
3 weeks ago
Gurugram, India MKS Inc. Full timeJob Description A Day in Your Life at MKS: The Major Incident Management Manager is responsible for overseeing and driving the resolution of high-impact incidents across IT infrastructure and applications. This role ensures adherence to ITSM processes, minimizes business disruption, and leads post-incident reviews for continuous improvement. You Will Make an...
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(Urgent Search) Major Incident Manager
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeJob Description Job title: Major Incident Management Location: Bangalore Experience: 4-6 Years Responsibilities: As a Major Incident Manager, your responsibilities will include: Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM...
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Critical & Major Incident Management
2 days ago
India Techwise Digital Full time ₹ 14,40,000 - ₹ 24,00,000 per yearKey ResponsibilitiesAct as the primary incident commander, driving restoration efforts, coordinating with technical SMEs, infrastructure teams, application owners, and vendors.Ensure adherence to ITIL Incident, Problem, and Change Management processes.Facilitate real-time bridge calls, manage escalation paths, and engage leadership for high-impact...
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Atotech Development Center
3 weeks ago
Gurugram, India Atotech An MKS Brand Full timeDescription : A Day in Your Life at MKS : The Major Incident Management Manager is responsible for overseeing and driving the resolution of high-impact incidents across IT infrastructure and applications. This role ensures adherence to ITSM processes, minimizes business disruption, and leads post-incident reviews for continuous improvement.You Will Make an...
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Atotech Development Center
3 weeks ago
Gurugram, India Atotech An MKS Brand Full timeA Day in Your Life at MKS : The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.You Will Make an Impact By : Incident Coordination :...
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Major Incident Response Analyst
3 days ago
Hyderabad, India HSBC Full timeJob Description Some Careers Have More Impact Than Others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling...
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Major Incident Response Analyst
4 weeks ago
Hyderabad, India Capgemini Full timeJob Description Our Client is one of the United States largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000...
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Group IT Incident
13 hours ago
India Spirax-Sarco Full time ₹ 12,00,000 - ₹ 36,00,000 per yearGroup IT Incident & Problem ManagerThe Incident & Problem Manager will own the design and delivery of a global Incident,Major Incident and Problem Management function. They are responsible for owningincident and problem resolution, working collaboratively across multiple departmentsto identify root cause; identify, record and resolve problems; and reduce...
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Incident Management
3 weeks ago
India myGwork - LGBTQ+ Business Community Full timeJob Description This job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl...