Atotech Development Center
1 day ago
A Day in Your Life at MKS : The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.You Will Make an Impact By : Incident Coordination : - Take ownership of major incidents from detection to resolution.- Initiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network).- Ensure timely engagement of SMEs and escalation to leadership when required.Communication : - Provide regular updates to stakeholders during incidents.- Maintain clear and concise communication across technical and business teams.- Issue incident notifications and status reports as per communication plan.Documentation : - Record incident timeline, actions taken, and decisions made.- Ensure accurate incident ticket updates in ITSM tool.- Drive post-incident RCA and problem management activities.Process Compliance : - Adhere to ITIL Incident Management best practices.- Identify gaps and recommend improvements in incident handling processes.Skills You Bring : - Strong understanding of ITIL framework (Incident & Problem Management).- Excellent communication and leadership skills.- Ability to manage high-pressure situations and make quick decisions.- Familiarity with ITSM tools (ServiceNow, Jira, etc.).- Basic technical knowledge of infrastructure and applications for effective coordination.- High-level knowledge of Windows/Linux OS, Networking fundamentals, AWS, Azure, and Cloud computing.- Experience with monitoring and ITSM tools.- Ability to analyze logs and troubleshoot application/service issues.- Basic scripting skills (PowerShell, Bash, Python preferred).- Good communication and problem-solving skills.- Bachelors degree in IT/Computer Science or related field.- 8+ years of experience in IT operations, with at least 3 years in incident management.- ITIL Foundation certification preferred. (ref:hirist.tech)
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Atotech Development Center
1 day ago
Gurugram, India Atotech An MKS Brand Full timeDescription : The NOC Engineer provides advanced troubleshooting and resolution for escalated incidents. This role involves deeper analysis, applying fixes or workarounds, and ensuring service restoration within SLA. This role requires working a 24/7 rotational shift.You Will Make an Impact By : - Investigate and resolve incidents escalated by Level 1.-...
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Atotech Development Center
4 weeks ago
Gurugram, India Atotech An MKS Brand Full timeSAP Composable Storefront (Spartacus) DeveloperWe are seeking a highly skilled and experienced SAP Composable storefront (Spartacus) developer, with a minimum of 6 to 8 years of IT experience, to join our innovative and dynamic team. The ideal candidate should have a minimum of 4 years of experience in the ecommerce space as a frontend developer / senior...
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Atotech Development Center
1 day ago
Gurugram, India Atotech An MKS Brand Full timeDescription : A Day in Your Life at MKS : The NOC Engineer provides advanced troubleshooting and resolution for escalated incidents. This role involves deeper analysis, applying fixes or workarounds, and ensuring service restoration within SLA. This role requires working a 24/7 rotational shift.You Will Make an Impact By : - Investigate and resolve incidents...
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Atotech Development Center
1 day ago
Gurugram, India Atotech An MKS Brand Full timeDescription : A Day in Your Life at MKS : The Senior Network Engineer is a senior technical role responsible for designing, implementing, and optimizing enterprise network and security infrastructure. This position involves advanced engineering tasks, architecture planning, and acting as a subject matter expert for complex network solutions.You Will Make an...
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Atotech Development Center
1 day ago
Gurugram, India Atotech An MKS Brand Full timeDescription : A Day in Your Life at MKS : The Major Incident Management Manager is responsible for overseeing and driving the resolution of high-impact incidents across IT infrastructure and applications. This role ensures adherence to ITSM processes, minimizes business disruption, and leads post-incident reviews for continuous improvement.You Will Make an...
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Agm Call Center
1 week ago
Gurugram, Haryana, India Orbitouch outsourcing pvt ltd Full timeUrgent hiring for AGM CALL CENTER Profile - AGM CALL CENTER Experience - 13 +Years Ctc - upto 30 Lpa (depends On interview) Working Days - 6 days Location - Gurgaon sec - 18 Job Responsibilities - To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. -...
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Manager, Solution Center
2 weeks ago
Gurugram, India Agilent Technologies Full timeJob Description Job description - Lead the India Solution Center team ofPre-sales Application Engineerswith a strong focus ondeveloping end-to-end workflowsthat demonstrate Agilent's unique value and competitive differentiation. - Driveworkflow solution development based on customer needs, creating scalable models that accelerate adoption across pharma,...
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IMT Manesar, Gurugram, Haryana, India MKS Instruments Full time ₹ 8,00,000 - ₹ 12,00,000 per yearA Day in Your Life at MKS:As an Associate Materials engineer at MKS-Atotech, you will be a part of the materials science department focusing on chemical and physical characterization. In this role, you will work as an equal innovation partner for R&D and enable external customers to take data-driven business decisions through the materials science...
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Head - Call Center - Outbound Sales
5 days ago
Gurugram, India Augmentedresourcing Pvt. Ltd. Full timeWe are hiring Head Call Center for our client into Education/Aviation Sector.Locations - Gurugram, Haryana, IndiaExperience -12+ yrsSkill Set :Outbound Sales, Outbound Telesales, Lead generationJob Description- To oversee 700-seat outbound call center operations and ensure high productivity by controlling, monitoring, analyzing, and reviewing the system. -...
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Director - Data Center ( Cyber Security )
2 weeks ago
Gurugram, India Talent Worx Full timeJob Summary: Responsible for establishing a comprehensive cybersecurity framework during the setup of an AI data center. This role focuses on defining and implementing robust policies and procedures that secure data center infrastructure from the ground up, ensuring compliance with regulatory standards and mitigating emerging cyber threats. Key...
