Client Relationship Executive

Role Client Relationship Executive Job Location Marine Drive Head Office Marine Drive South Mumbai Operational Office Kanjurmarg Central Mumbai Who are we Design First delivers personalized luxury interior and furniture design to India s discerning homeowners and corporates Led by prolific seasoned luxury brand builders internationally trained designers world-class professionals and passionate steadfast teams of turnkey project execution specialists We seek excellence in design and are committed to bringing back trust and excitement in the design process To know more about us visit www designfirst co in and https instagram com designfirstofficial We are a lean team of high performing go-getters who take ownership of their roles in the organization Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to the conversations Most importantly we love solving problems If you think you re cut out from a similar cloth we d encourage you to apply for this role Role Overview We re looking for a polished service-oriented professional to be the face of our luxury interiors brand This role blends front desk excellence client relationship management and administrative coordination ensuring a premium experience for High Net-Worth Individuals HNIs and VIP clients The ideal candidate will possess exceptional interpersonal skills strong organizational capabilities and a passion for working with High Net-Worth Individuals HNIs and VIP clientele Key Responsibilities Client Servicing Relationship Management Be the first point of contact for clients and visitors ensuring all walk-ins and calls are attended to with professionalism and warmth Attend and respond to all client phone inquiries received via marketing campaigns newspaper inserts advertisements references or other channels Validate client information as per company criteria and record accurately in the internal database CRM Schedule appointments for client visits to the Experience Centre warmly welcome them upon arrival and ensure a premium hosting experience Serve as the first point of contact between clients and the Design team to capture initial requirements Give tours of the Experience Centre ensuring an engaging and informative experience if required Follow up with client s post-visit reschedule meetings if required and keep relevant teams updated Ensure no client call goes unanswered promptly return any missed calls Coordination Reporting Maintain structured and up-to-date records of all appointments meetings visits and follow-ups in the CRM Prepare daily and weekly reports on client interactions appointments and follow-ups for internal review Coordinating with the design team to ensure timely meetings and a seamless handover once initial expectations are captured Share client preferences feedback and special requests with internal teams proactively Premium Service Brand Representation Ensure the front desk and client areas are managed seamlessly always reflecting the brand s premium standards Maintain a luxury environment at the Experience Centre ensuring it reflects the brand s high standards Document client feedback to improve services and offerings Support marketing by sharing lead quality insights and client interaction trends Assist in organizing exclusive events shoots or client days ensuring every detail is executed flawlessly for a high-touch experience Workplace Experience Operations Ensure seamless functioning of the front desk including visitor reception call handling and hospitality Manage workplace ambience decor plants pantry housekeeping and overall environment to reflect luxury brand standards Coordinate vendors service providers and facility needs to ensure smooth day-to-day operations Maintain essential inventories emergency supplies and safety readiness Support HR and leadership in planning events celebrations and office initiatives within budgets Act as the single point of contact for operational requirements ensuring efficiency responsiveness and premium service delivery Who Qualifies Education Bachelor s or Master s degree in a relevant field 5 years of experience in client relations preferably in luxury sectors such as hospitality aviation premium retail real estate or interiors design Experience Minimum 5 years in a client-facing role managing HNIs VIP clients Exposure to luxury or premium services is strongly preferred Passion for luxury interiors and a keen eye for aesthetics will be add on Skills Attributes Communication Exceptional verbal and written communication skills Attention to Detail Accuracy in client records and service delivery Tech Savvy Proficient in Microsoft Office Suite CRM tools basic ERP knowledge a plus Service Excellence Commitment to delivering personalized high-touch client experiences Interpersonal Skills Ability to build lasting client relationships Adaptability Quick to understand client needs and proactively resolve issues Team Player Works seamlessly with Internal team Marketing and Design teams Luxury Mindset A strong passion for luxury services and commitment to representing a prestigious brand Work Timings Monday to Friday 9 30 AM - 6 30 PM Saturday 9 30 AM - 3 30 PM Half Day