Client Relationship Executive

3 days ago

Andheri Mumbai Maharashtra, India Quest Coworks Pvt Ltd Full time

**Quest Coworks Pvt. Ltd.**

Client Relationship Executive

**Dept. / Category**:Operations

**Location**:Mumbai

**Academic Qualification**:Graduation

**Desired Skills: Handling**Skills: front office, reception desk, client services, and guest relations.

**Requisite Experience**:1-5 years

**Responsibilities**:
**Client Onboarding**:

- Welcome new clients to the co-working space, provide tours, and ensure a smooth onboarding process.
- Assist clients in understanding and utilizing our facilities, amenities, and services.

**Client Engagement**:

- Develop and maintain strong relationships with existing clients, understanding their business needs, and ensuring high satisfaction levels.
- Organize and facilitate networking events, workshops, and activities to enhance client engagement and collaboration.

**Issue Resolution**:

- Act as a primary point of contact for client inquiries, concerns, or issues, and work proactively to address and resolve them promptly.
- Collaborate with internal teams to ensure a seamless client experience.

**Community Building**:

- Foster a sense of community within the co-working space by assisting in bringing the existing clients together for social events, meetups, and celebrations.
- Identify opportunities for collaboration and partnership among co-working members.

**Client Feedback**:

- Collect feedback from clients to continuously improve our services and amenities.
- Conduct regular surveys and assessments to gauge client satisfaction and gather insights for enhancements.

**Sales Support**:

- Collaborate with the sales team to identify upselling and cross-selling opportunities.
- Provide support in promoting additional services and amenities to existing clients

**Market Research**:

- Stay informed about industry trends, competitors, and market demands.
- Provide insights and recommendations to management based on market research.

**Administrative Support**:

- Handle general administrative tasks, including but not limited to managing schedules, coordinating meetings, and handling correspondence.
- Assist in maintaining and updating client records and databases, in addition to maintaining the records and database of the inventory of welcome kits, first aid kits, and other materials.

**Facilities Management**:

- Collaborate with the facilities team to ensure that the co-working space is well-maintained and meets the needs of clients
- Coordinate with maintenance staff to address any issues promptly.

**Event Coordination**:

- Assist in organizing and coordinating events, workshops, and meetings within the co-working space.
- Work closely with the marketing team to promote events and enhance client engagement.

**Key Competencies**:

- A smart and pleasing personality.
- Proven experience in client relations and administrative roles.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office and other relevant software.
- Knowledge of the co-working industry is a plus.
- Proficiency in building instant relationship with customers and follow-up skills
- Good knowledge of computers, office equipment, data, and voice systems

Pay: ₹300,000.00 - ₹540,000.00 per year

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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