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Client Relationship Executive

2 weeks ago

Andheri Mumbai Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time

Join our esteemed team as a Jewelry Client Relationship Executive, where your passion for exceptional service will shine In this role, you will be the key point of contact for our valued clients, ensuring they receive personalized attention and guidance throughout their jewelry journey.

Key Responsibilities:

- **Client Engagement**: Build and maintain strong relationships with clients by understanding their needs, preferences, and aspirations in jewelry selection.
- **Sales Support**: Assist clients in choosing the perfect pieces, providing expert knowledge about our products, including gemstones, metals, and design options.
- **Order Management**: Process client orders efficiently, ensuring accuracy and timely delivery while maintaining high standards of customer service.
- **After-Sales Care**: Follow up with clients post-purchase to ensure satisfaction, address any concerns, and encourage repeat business.
- **Market Research**: Stay informed about industry trends and competitor offerings to provide insightful recommendations and maintain a competitive edge.
- **Collaboration**: Work closely with the design and production teams to communicate client preferences and feedback, ensuring alignment with customer expectations.
- **Event Participation**: Represent the company at jewelry shows, exhibitions, and client events, showcasing our latest collections and building brand awareness.

Qualifications:

- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Previous experience in client relations, sales, or customer service, ideally in the jewelry or luxury goods industry.
- Strong communication and interpersonal skills, with a knack for building rapport with diverse clients.
- Passion for jewelry and an eye for detail, along with a willingness to learn and stay updated on trends.
- Proficiency in Microsoft Office Suite and familiarity with CRM software.

Pay: From ₹15,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your current salary?
- What is your expected salary?
- How many years of experience do you hold?
- What will be your notice period?

**Experience**:

- HR: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person