Account Manager

3 weeks ago

India ExpansionJS Full time
About the Role

We are seeking a proactive and relationship-driven Account Manager to join our team at Subcontractor Hub and ExpansionJS. In this role, you will be responsible for ensuring the success, satisfaction, and retention of our B2B customers. From onboarding and support to identifying growth opportunities, you will serve as the strategic partner for assigned accounts and work cross-functionally to deliver a seamless and value-driven customer experience.

Key Responsibilities

Client Acquisition & Sales Development

- Identify and qualify potential B2B clients through email outreach, cold calls, LinkedIn, and other prospecting tools.
- Conduct discovery conversations to understand client needs and present tailored solutions.
- Manage inbound and transferred leads efficiently, ensuring high conversion rates.
- Maintain accurate, up-to-date records in CRM systems to ensure team alignment and pipeline visibility.
- Apply industry knowledge, especially in solar and BPO domains, to establish trust and relevance.

Account Management & Customer Success

- Act as the primary point of contact for assigned accounts, fostering long-term relationships built on trust and value.
- Ensure timely issue resolution and continuously monitor client satisfaction.
- Align client goals with Subcontractor Hub's product offerings, ensuring value realization.

Client Retention & Growth

- Drive retention through regular engagement, strategic guidance, and customer advocacy.
- Identify upsell and cross-sell opportunities based on customer needs and business potential.
- Monitor account health and proactively mitigate risks of churn through early interventions.

Onboarding & Support

- Lead the onboarding process for new clients, ensuring a smooth and comprehensive experience.
- Deliver product training and guidance to help clients achieve optimal results.
- Conduct periodic check-ins to assess progress, gather feedback, and refine strategies.

Cross-Functional Collaboration

- Work with the sales team to ensure a seamless handoff from prospect to active client.
- Partner with the product team to channel customer feedback and prioritize feature enhancements.
- Collaborate with marketing to capture success stories and promote customer wins.

Reporting & Insights

- Track and analyse key account metrics such as NPS, churn rate, revenue growth, and product usage.
- Leverage data to identify trends and provide actionable insights to internal teams.
- Prepare regular reports and contribute to strategic planning discussions.

Qualifications

- Minimum 2 years of experience in account management, customer success or B2B Sales.
- Exceptional communication and interpersonal skills, with a passion for building strong client relationships.
- International client experience is a must.
- Proven track record of improving customer satisfaction and driving account growth.
- Strong organizational and problem-solving skills with a customer-first mindset.
- Proficiency in CRM tools (e.g., HubSpot, Salesforce) and other client engagement platforms.
- Experience in the solar and construction industry is a plus.

Why Join Us?

Subcontractor Hub is redefining how subcontractors and businesses collaborate. Join a fast-growing SaaS company where your contribution directly impacts client success and company growth. We value innovation, collaboration, and a customer-obsessed mindset.

  • Thrive Agency Data

    4 weeks ago

    India Google Ads Account Manager Full time

    [We're Hiring] Google Ads Account Manager | Join Our Dynamic Digital Marketing TeamAre you passionate about digital advertising, love working with data, and excited to drive real results through Google Ads campaigns?We're looking for a Google Ads Account Manager to join our team and help take performance to the next levelJob Responsibilities:Plan, launch,...

  • Thrive Agency Data

    2 weeks ago

    India Google Ads Account Manager Full time

    (We're Hiring) Google Ads Account Manager | Join Our Dynamic Digital Marketing Team Are you passionate about digital advertising, love working with data, and excited to drive real results through Google Ads campaigns? We're looking for a Google Ads Account Manager to join our team and help take performance to the next level Job Responsibilities: Plan,...

  • Account Manager

    3 weeks ago

    India CareerUS Solutions Full time

    Job Summary:We are looking for a proactive and relationship-driven Account Manager to oversee client accounts, ensure satisfaction, and drive business growth. The ideal candidate will act as the main point of contact for clients, manage their needs, and coordinate with internal teams to deliver high-quality service.Key Responsibilities:- Serve as the primary...

  • Account Manager

    3 weeks ago

    India CareerUS Solutions Full time

    Job Summary:We are looking for a proactive and relationship-driven Account Manager to oversee client accounts, ensure satisfaction, and drive business growth. The ideal candidate will act as the main point of contact for clients, manage their needs, and coordinate with internal teams to deliver high-quality service.Key Responsibilities:Serve as the primary...

  • Account Manager

    4 days ago

    India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobes all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with...

  • Account Manager

    4 weeks ago

    India Edison Smart® Full time

    Edison Smart is partnered with a global distributor of electronic components, a one-stop digital platform where businesses can compare prices, check availability, and order what they need fast and efficiently. It's like an Amazon for electronic components, helping businesses keep their products (like phones, cars, and smart devices) running...

  • Sales Account Manager

    4 weeks ago

    India GTCFX Full time

    Company DescriptionInvestment Company Role DescriptionThis is a full-time remote role for a Sales Account Manager. The Sales Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction, providing excellent customer service, and generating leads. Daily tasks include maintaining communication with clients, resolving...

  • US Account Manager

    4 weeks ago

    India MYCPE ONE Full time

    Job Title: US Accounting ManagerLocation : Any branch located in India.We are seeking a highly skilled US Accounts Manager to join our expanding team at MYCPE ONE. In this key leadership role within our Finance Department, you will be responsible for overseeing essential financial functions, including Billing, General Accounting, and Accounts Receivable. You...

  • Key Account Manager

    1 week ago

    India QuidelOrtho Full time US$ 6,00,000 - US$ 12,00,000 per year

    The OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with...

  • Management Accountant

    2 weeks ago

    India McDonald's Full time

    About McDonald's: One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...