Account Manager

Our CompanyChanging the world through digital experiences is what Adobes all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours Changing the world through digital experiences is what Adobes all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen Were on a mission to hire the very best and are committed to creating exceptional employee experiences We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours The Art of Sales is changing The concept of selling has been around for decades but businesses are digital now The way sales are conducted must modernize too In most companies sales teams are somewhere on the journey below 1 Sales scratches out their own leads by prospecting their networks sending one-off or batch emails 2 Marketing turns over long lists of leads which are typically contacts in your target audienceOn the other hand we at Adobe - ICX sales are a Modern Sales Team of 400 Digital sellers supported by analytics and data science teams We are integrated with Adobe com digital marketing engagement funnel and are developing capabilities on picking cues from the customers demographic who behavioral what data that they leave on their journey with our business to predict next sales action that will lead to revenue conversions Future state The Challenge We are expanding a team of Account Managers who will work with a focused cohort of the reseller transacted book of business to expand and grow Adobes footprint This role is crucial in driving revenue growth through strategic cross-sell and upsell initiatives The incumbent would be responsible for helping the customers adopt the solution with ease optimizing their product experience and guiding them to internal support teams if need be This role entails nurturing and co-selling with partners where a rep will be responsible for the entire gambit of account management like Strategic Account planning Client Need assessment building connects strategies with multiple stakeholders conducting extensive account reviews driving growth through cross-selling upselling and building long-term relationships KPIs for this role will be maximizing Net ARR by growing Gross and mitigating Cancels What youll do as an Account Manager Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business Build Connects and nurture strong relationships with managers and decision-makers in these large accounts Expand business relationships beyond IT and Procurement into the C-Suite You will need to map target org at departmental level to succeed in this role Drive revenue growth by identifying upsell and cross-sell opportunities You would be responsible for driving Net ARR from the allocated customers for the various Digital Media solutions One of the key measurement metrics will be how well a rep can reach out to the large book of business building connections and engagements Account managers primary goal will be to understand Customers business needs pain points on document workflows creative content creation offer solutions and foster long-term partnerships that drive business growth Managing the opportunity pipeline from week to week providing accurate and timely updates to management on progress and outlook As an Account manager you will be responsible and measured on how well you are executing on the key products such as Acrobat Acrobat AI Express Acrobat Sign Research customer contracts and purchasing history in Adobe s various customer management systems external sources such as LinkedIn ZoomInfo etc to figure out the expansion opportunity in an account Devise customized connect strategy based on the account plan Identify the segments that have a high propensity for Adobes solutions and then plan customer outreach and meetings Sell into multiple levels of an organization performing outbound prospecting to existing customers to identify new business relationships Engage customers daily via Teams Video calls to conducting extensive account reviews During the account review understand clients strategic goals challenges and pain points and propose tailored solutions to address them Develop and execute strategic account plans that align with clients business objectives Lead negotiations and pricing discussions to achieve mutually beneficial outcomes You will serve as a trusted advisor ensuring the successful deployment of products Address any issues or concerns promptly to maintain positive client relationships Stay informed about industry trends regulatory changes and the competitive landscape of Document Creative domain Provide clients with valuable insights and thought leadership on industry best practices Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Acrobat Sign Creative Cloud Substance Stock etc Act as the voice of the client within the organization representing their interests and needs What you need to succeed MM Enterprise Segment exposure and proven ability to manage a large customer set 4 Years experience in a similar role with experience in selling SAAS solutions preferred Proven track record leading a matrixed organization to sell SAAS solutions and the ability to expand influence on multiple stakeholders in the customer environment Ability to forge and maintain strong business relationships from IT to the C-Suite Excellent communication and presentation skills and capable of presenting with any person at any level within a customer Proven experience of using quantitative and qualitative analysis to identify new sales opportunities Should have skills that clearly demonstrate the ability to manage accounts and sell solutions Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch Ability to independently give basic product demos to customers International Sales Experience with exposure to NA markets preferably Working hours will coincide with the US Time Zones Bachelors Degree or Equivalent Get to know the team Adobes Digital Media Business UnitAdobes Digital Media Business Unit focuses on advancing state of the art content and driving digital transformation of industries It provides tools and services that enable individuals small businesses and enterprises to create publish promote manage and monetize their content anywhere through the Adobe and Adobes creative and document solutions are used by designers photographers filmmakers content publishers storytellers UX designers knowledge workers consumers and more Through our connected apps and services customers have all the tools and assets they need to create and manage content across desktop and mobile devices Adobe is proud to be an and affirmative action employer We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law Adobe aims to make Adobe com accessible to any and all users If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 408 536-3015 Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees