Salesforce Administrator

2 days ago

Hyderabad, India ValueLabs LLP Full time

Job Description

- Provide ongoing and BAU administrative support for the Salesforce platform, including user
- management, data maintenance, and system configuration.
- Provide timely and effective technical support to end-users, resolving issues and answering
- enquiries.
- As well as working closely with your regional business users, contribute to global initiatives
- and participate in global roster to support other regions as an escalation point.
- Implement and maintain security settings, user roles, and profiles to ensure data integrity
- and compliance.
- Assist in the development and maintenance of Salesforce documentation, including process
- flows, configuration guides, and training materials.
- Contribute to the implementation and enforcement of best practices for Salesforce
- administration, change management, and data governance.
- Support the execution of platform upgrades, patches, and releases under the guidance of the
- Global Admin Lead.
- Troubleshoot and resolve user issues and errors, escalating complex problems as needed.
- Assist in the creation and management of reports, dashboards, and workflows to support
- business needs.
- Collaborate with other team members and stakeholders to understand requirements and
- implement solutions within the Salesforce platform.
- Stay up-to-date with Salesforce updates, new features, and best practices to share insight
- and knowledge with the team.
- Contribute to the ongoing optimisation and improvement of the Salesforce environment.
- Complete regular internal system audits and prepare for upgrades.
- Implement and maintain data backup and recovery procedures.
- Provide assistance, guidance and assist in training new and experienced end-users to grow
- the Salesforce.com skill set across the global organisation.
- Ensure regulatory compliance and data integrity is always maintained.

Skills, Qualifications, Experience, Attributes

- Demonstrated ability to meet deadlines while handling and prioritising simultaneous
- requests.
- Creative and analytical thinker with strong problem-solving skills.
- Experience with Jira, Service Desk and Confluence.
- Experience in Financial Services industry desirable.
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and
- downstream applications, systems, and processes.
- Strong understanding of the platform, with the ability to build custom apps and objects,
- formula fields, workflows, custom views, and other content of intermediate complexity.
- Salesforce Admin certified (ADM201 and ADM211etc).

Special Requirements

Additionally, it is an advantage if you understand the administration and configuration of other Salesforce Clouds and Apps including;

- Marketing Cloud
- Data Cloud

Role:Administration - Other

Industry Type:IT Services & Consulting

Department:Administration & Facilities

Employment Type:Full Time, Permanent

Role Category:Administration

Education

UG:Any Graduate

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