Salesforce Administrator

About StarRez
StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive

The Role
StarRez, Inc. is looking for a Salesforce Administrator to join our Business Systems team and own the day-to-day configuration, optimization, and maintenance of our Salesforce environment. This role is critical in supporting our GTM (Go-to-Market) Team including Sales, Marketing, as well as Customer Success, Professional Services, and Support.

While technical proficiency is essential, we're also looking for someone with strong communication skills and a natural curiosity. Our ideal candidate isn't just satisfied with implementing an enhancement to the system, but wants to understand the "why" behind the request, and how it connects with broader business systems and outcomes.

What You Will Own

• Serve as an administrator for our Salesforce environment (Sales Cloud + integrated apps)
• Manage user setup, roles, profiles, permissions, and data visibility across teams
• Manage Salesforce metadata configuration: workflows, automation (Flows), fields, page layouts, record types, validation rules, etc.
• Configure and maintain Salesforce automation and functionality, including flows, process builders, triggers, page layouts, fields, data security, etc.
• Configure and maintain CPQ functionality, including Advanced Approvals, Price Rules, Product Rules, and Bundles
• Work cross-functionally with RevOps, Marketing, Customer Success, Workplace Technology, and others to gather requirements and implement solutions that improve process efficiency
• Maintain data integrity through audits, reports, and deduplication strategies
• Efficiently roll out new features through proper Change Set methodology
• Support Salesforce integrations with third-party tools (e.g., Gong, HubSpot, Conga Composer / Conga Sign, etc.)
• Monitor system performance and resolve bugs, technical issues, or bottlenecks
• Document changes, best practices, and procedures in internal wikis and Confluence (Jira)
• Provide internal support and training to Salesforce users

Required Qualifications

• 2–4 years of Salesforce Administration experience in a fast-paced environment
• Salesforce Administrator Certification required (Advanced Admin or Platform App Builder a plus)
• Solid understanding of Salesforce best practices, automation tools (especially Flows), custom objects, metadata, etc.
• Experience supporting cross-functional teams (Sales, Marketing, Customer Success, Finance)
• Excellent communication and collaboration skills — ability to translate business needs into technical requirements
• Curiosity for and interest in the "why" of system architecture rather than simply the "what"
• Familiarity with Jira, Confluence, and ticketing workflows
• Experience with managed package evaluations, testing, and implementation
• Appreciation of well-crafted systems and data architecture; enjoyment in building Salesforce into an incredibly helpful tool
• Proficient in standard office applications: Word, Excel, and Outlook

Preferred Qualifications

• Salesforce Certified CPQ Administrator certification
• Experience integrating external platforms into Salesforce.
• Strong investigative and problem-solving skills
• Data-driven mindset

Reasons to join our Team:
StarRez is not just a workplace—it's a place to belong, build, and grow.

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.
• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.
• Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.
• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.
• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you