Salesforce Administrator

6 days ago

Hyderabad, Telangana, India PureSearch Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the company :

The organization is a mission-driven technology company focused on creating safer communities through innovative school bus safety solutions. By leveraging AI-powered cameras and cloud-connected systems, it helps school districts monitor and enforce traffic laws around school buses, protecting students as they travel to and from school. The company partners closely with local governments, law enforcement, and transportation agencies to deliver end-to-end programs that include installation, monitoring, violation processing, and public education all at no cost to taxpayers.

About the role :

The Salesforce Embedded Admin - Service Cloud Specialist will serve as the power user and day-to-day administrator focused on Service Cloud and Service Cloud Voice. This role ensures Client's front-line operations teams have the tools they need to serve citizens, partners, and internal stakeholders effectively. The Embedded Admin will also support other Salesforce modules (Field Service Lightning, Revenue Cloud, CRM) as needs evolve.

Responsibilities :

Administration & Support :

- Configure and maintain Service Cloud and Service Cloud Voice, including case routing, knowledge management, and omnichannel.

- Manage user setup, profiles, permissions, roles, and data hygiene.

- Troubleshoot and resolve daily issues raised by end users.

- Manage data mass loads and corrections to data entry issues within Salesforce.

Optimization & Adoption :

- Partner with business owners (CSM, GovOps, Contact Center) to improve workflows and ensure adoption.

- Support the creation of role-based dashboards and reports.

- Assist with intake of requests and execute small-to-medium changes.

- Support the creation of fields and data objects to support Salesforce adoption.

Cross-Module Support :

- Provide admin-level support for Field Service Lightning, Revenue Cloud, and CRM as needed.

- Collaborate with the Senior Developer to scope and test enhancements.

Qualifications :

years of Salesforce administration experience.

- Deep knowledge of Service Cloud and Service Cloud Voice; additional experience in FSL, Revenue Cloud, CRM preferred.

- Salesforce Administrator certification required; Service Cloud Consultant preferred.

- Familiarity with Youreka preferred for Field Service form management

- Strong collaboration and problem-solving skills.

- Ability to work across time zones and support global teams.

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