Front Office Manager

5 days ago


Kolhapur MH IN QTONET PRIVATE LIMITED Full time

About the Role We are seeking an experienced and customer-focused Front Office Manager to oversee all front desk operations at our property in Lonavala The ideal candidate will be a strong leader with a warm personality and exceptional organizational and interpersonal skills You will be the face of the property and play a critical role in ensuring every guest has a memorable experience Key Responsibilities Supervise and lead front office staff including receptionists concierge and bell staff Ensure smooth check-in check-out processes and manage room assignments Maintain high standards of customer service and handle guest concerns promptly Coordinate with housekeeping and maintenance teams to ensure room readiness Train mentor and evaluate front office staff performance Monitor occupancy levels manage reservations and collaborate with sales for optimal bookings Prepare daily and monthly reports related to front office operations Ensure compliance with health safety and hospitality standards Oversee cash handling billing and audit processes at the front desk Manage VIP guest experiences and special requests Requirements Bachelor s degree in Hospitality Management or a related field 4-6 years of experience in front office operations with at least 2 years in a supervisory or managerial role Strong communication and interpersonal skills Proficient in hotel management systems e g Opera IDS Cloudbeds etc Excellent problem-solving abilities and a guest-first mindset Ability to work flexible hours including weekends and holidays Local knowledge of Lonavala and nearby attractions is a plus Preferred Candidate Profile Previous experience in a 3-star or 4-star hotel resort environment Fluency in English Hindi and Marathi Well-groomed and professional demeanor Ability to stay calm under pressure and multitask efficiently Job Type Full-time Pay 45 000 00 - 55 000 00 per month Benefits Food provided Work Location In person



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