Front Office Executive

24 hours ago


Thane MH IN Tieten Medicity Hospital Full time

- Front Office Executive Department Front Office Administration Location Hospital Premises Reports to Front Office Manager Hospital Administrator Position Overview The Front Office Executive is the first point of contact for patients visitors and vendors The role requires excellent communication customer service skills and the ability to handle reception and administrative responsibilities efficiently to ensure smooth functioning of the hospital s front desk This position will involve rotational shifts to provide round-the-clock support to patients and visitors Key Responsibilities Welcome and greet patients visitors and attendants in a professional manner Handle patient registration maintain accurate records in the Hospital Information System HIS Guide patients regarding consultations diagnostics billing and admission procedures Manage incoming calls respond to queries and transfer calls messages to the relevant departments Schedule and confirm appointments with doctors and specialists Coordinate with departments for smooth patient flow and service delivery Manage billing cash credit card transactions and coordinate with the finance team for settlements Prepare and submit daily MIS collection appointment reports Handle patient concerns with empathy and escalate to higher authorities when required Maintain patient confidentiality and ensure compliance with hospital policies Ensure professional appearance and cleanliness of the front desk area Qualifications Skills Graduate in any discipline preferably in Healthcare Hospital Administration 1-3 years of front office reception experience hospital healthcare preferred Knowledge of MS Office and Hospital Information System HIS Excellent communication in English Hindi and local language Strong interpersonal skills ability to multitask and customer service orientation Job Types Full-time Permanent Pay 10 000 00 - 20 000 00 per month Benefits Health insurance Work Location In person


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