811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

3 weeks ago


Thane India Kotak Mahindra Bank Limited Full time

Job Description

- To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)



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