Customer Relationship Manager Jobs Opening in Primerootz at ThrissurLess

We are looking for a Customer Relationship Manager who will be the face of our brand, focused on building strong, long-term relationships with our clients. The ideal candidate will ensure customer satisfaction, resolve client queries efficiently, and proactively manage client accounts to drive loyalty and business growth.Key Responsibilities: 1. Customer Engagement and Relationship Building: Develop and maintain strong relationships with new and existing customers to ensure high levels of satisfaction and loyalty. Act as the primary point of contact for assigned clients, handling all inquiries, concerns, and service needs. Regularly communicate with customers via phone, email, in-person meetings, or digital platforms to keep them informed and engaged. 2. Understanding Customer Needs: Identify and analyze individual customer needs, preferences, and business goals to provide tailored solutions. Conduct periodic check-ins and reviews with key accounts to evaluate satisfaction and gather feedback. Use customer insights to recommend improvements to products, services, or processes. 3. Customer Retention and Loyalty: Develop and implement strategies to retain high-value customers and reduce churn. Address complaints and resolve service issues promptly and effectively to prevent customer dissatisfaction. Facilitate renewals of service contracts or agreements before expiration. 4. Cross-Selling and Up-Selling: Promote relevant products or services to existing customers based on their needs and usage history. Collaborate with the sales team to identify cross-sell and up-sell opportunities. Contribute to meeting revenue targets through relationship-based selling. 5. Data Management and Reporting: Maintain detailed records of customer interactions, transactions, preferences, and feedback using CRM software. Prepare and present reports on customer activity, satisfaction levels, renewal rates, and opportunities for growth. Monitor customer KPIs and trends to inform account strategies and business decisions. 6. Collaboration and Internal Coordination: Work closely with departments such as sales, marketing, operations, and product development to ensure seamless service delivery. Share customer feedback with relevant teams to improve product features, customer experience, or operational efficiency. Support onboarding of new clients by guiding them through the product/service setup and usage process. 7. Customer Education and Support: Educate customers on how to use the company’s products or services effectively. Provide training sessions, product demos, or knowledge-sharing resources as required. Ensure customers are aware of new updates, features, promotions, or policy changes. Skills and Competencies: Core Skills: Excellent verbal and written communication Strong relationship-building and interpersonal skills Active listening and empathy Conflict resolution and negotiation ability Problem-solving mindset Time management and multitasking ability Technical Skills: Proficiency in Customer Relationship Management (CRM) tools such as Salesforce, HubSpot, or Zoho Competence in Microsoft Office Suite (Excel, Word, PowerPoint) Familiarity with helpdesk or support ticketing systems Basic understanding of data analysis and reportingMore information about this Customer Relationship Manager JobPlease go through the below FAQs to get all answers related to the given Customer Relationship Manager jobWhat are the job requirements to apply for this Customer Relationship Manager job position? Ans: A candidate must have a minimum of fresher as an Customer Relationship Manager What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Relationship Manager is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Relationship Manager position? Ans: There are immediate 1 job openings for Customer Relationship Manager in our Organisation.

B.Com, BBA/BBM