
Customer Relationship Executive
2 days ago
About Us: Shobha Shringar Jewellers is a luxury jewelry brand known for its exquisite craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.
Working model: Onsite
Location: Walkeshwar, Mumbai
Days: Monday - Saturday
Timings: 10:30am - 7:30pm
Budget: 30K (depending on experience)
Experience: 2-4 years
Role Overview: We're seeking a proactive and detail-oriented Customer Relationship Executive to manage client relationships and ensure an exceptional experience for our luxury clientele. The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.
Key Responsibilities:
Customer Engagement & Support:
- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain customer records, order details, and communication logs accurately.
CRM & Process Management:
- Plan and execute CRM campaigns to drive client retention.
- Track and analyze customer interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
Collaboration & Insights:
- Work closely with sales, marketing, and production teams to resolve client queries.
- Build and maintain strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership.
What We're Looking For:
- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
Why Join Shobha Shringar Jewelers?
- Work with a prestigious luxury jewelry brand and high-value clientele.
- Contribute to enhancing customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
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