Customer Relationship Executive

3 weeks ago

Thrissur, India Ginger technologies Full time

Job Summary:

We're looking for a skilled Customer Relationship Executive to manage and maintain strong relationships with our existing and potential clients. As a key member of our sales team, you'll be responsible for understanding customer needs, providing solutions, and ensuring customer satisfaction.

Key Responsibilities:

  1. Build and maintain relationships: Develop and maintain strong relationships with existing and potential clients to understand their business needs and provide tailored solutions.

  2. Customer engagement: Regularly engage with customers through meetings, calls, and emails to ensure their needs are met and issues are resolved.

  3. Solution provision: Provide technical solutions and support to customers, ensuring their needs are met and issues are resolved.

  4. Sales growth: Identify opportunities to upsell and cross-sell our products and services, and work with the sales team to close deals.

  5. Customer feedback: Collect and analyze customer feedback to identify areas for improvement and provide insights to the product development team.

  6. Reporting and analysis: Track and analyze customer interactions, sales performance, and customer satisfaction metrics to identify trends and areas for improvement.

Requirements:

  1. Strong communication skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical customers.

  2. Customer-focused: A customer-centric approach, with a strong desire to understand and meet customer needs.

  3. Technical knowledge: Basic understanding of IT products and services, with the ability to learn and adapt to new technologies.

  4. Sales experience: Proven experience in sales or customer-facing roles, with a track record of meeting sales targets.

  5. Analytical skills: Ability to analyze customer data and feedback to identify trends and areas for improvement.

What We Offer:

  1. Competitive salary: A competitive salary package, with opportunities for growth and development.

  2. Benefits: Comprehensive benefits package.

  3. Career growth: Opportunities for career growth and professional development in a dynamic and fast-paced industry.

  4. Collaborative team: A collaborative and supportive team environment, with opportunities for networking and knowledge sharing.

If you're a motivated and customer-focused individual with a passion for IT, we'd love to hear from you

Job Types: Full-time, Permanent

Pay: Up to ₹10,000.00 per month

Work Location: In person

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